Independent reviews by Customer Alliance
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Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.
We Left, wanting to return soon.
We hope to have the next opportunity to return very soon. 1 year(s) ago
i brought a new client for your place 2 year(s) ago
Reservations refused to book me a taxi (and were unhelpful in confirming the reservation), even after I explained I was unwell and had no voice. This is basic hotel management.
I also felt the spa/thalassotherapy options were unclear. An email 7 days before might help guests prepare. It would also mean they could book in advance (there was no space when I tried to book one package). 2 year(s) ago
Will definitely stay again, have been coming for the last four years. 2 year(s) ago
The food in the restaurant Cap Horn is very good.
All the staff are very friendly and helpful.
To be highly recommended. 2 year(s) ago
I do not lose weights but I see from another the notion of nutrition thanks to your Chef de cuisine et de patisserie and also from the nutritionist. 2 year(s) ago
Our train from Paris was delayed so I phoned the Cap Horn to book a table for the first evening and asked them to transfer me to reception so that I could inform them that the Navette should pick us up later. The lady in the restaurant told me that she would inform the reception but when we arrived no Navette! No proper welcome when we arrived at hotel and no one showed us around.
First morning we were woken at 7 a.m. as they thought that we wanted breakfast in our room which was not the case. 2 year(s) ago Dear Madam,
We thank you for your comments on the navette problem. We are usually informed by the train station of the delay in the arrivals. We are sorry that you had to wait although you had phoned to let us know , and we sincerely apologise. I am also terribly concerned by breakfast on the first morning. I checked directly with the Restauration Manager to make sure this could not happen again.
For the Aquatonic, we are trying to have a private moment just for the hotel clients in the morning. We hope this can be operational next January. We will be pleased to offer 2 entrances for the Aquatonic on your next stay.
You have reached the level of Silver Card. Would you wish to receive it with our new brochure next year, could you reply to this mail and give me your postal address?
The two Japanese speaking staffs were very nice to give me recommendation about the town and area near by. 2 year(s) ago
Also a good conversation with dr. DERAT CARRIERE about my health (nutrition specialist; diabetic2 and overall heathe).
Good examination and figures on paper. 2 year(s) ago
Thank you for your kind words about the hotel and thalasso. I am thrilled to read you enjoyed our team’s sense of hospitality and that your stay was so enjoyable.
Is is an honnor to see that you come from the US to stay at the Grand Hotel des Thermes.
With best regards,
Charlotte R, Guest Relationship Manager
We will come back 2 year(s) ago
I had a wonderful time. 2 year(s) ago
For example: more fresh fruit at breakfast ( melon?)
A shuttle Service to Saint Malo intramuros,
Some rooms are too small if you come for 7-10 days, there is not enough space for the luggage/clothes. 2 year(s) ago
In generell too many dogs, that means even if they clean well the rooms, there are remaining always hairs and other things
in the rooms. It should be forbidden at least in the bar as it' s already in the restaurants. 3 year(s) ago
Rgds 3 year(s) ago
I will com again 3 year(s) ago
Thank you for your comments. I am glad to see you enjoyed your stay in Saint-Malo.
During your stay last year, you chose to add some spa treatments such as “modelage ventre plat”, which you didn’t do this year. When you book next time we would advise adding some more spa treatments to you thalasso package. You could also upgrade your package by changing pool treatments to individual treatments. I will inform the thalasso hostesses of your wishes.
I am extremely sorry you had problems with the restaurant. I have informed our Chef. We shall take better care in the future.
We sincerely apologise.
We hope to see you again next year and will do our utmost to ensure you receive the best treatment.
Laurence, Direction Relation Clientèle
Really enjoyed 3 year(s) ago