Independent reviews by Customer Alliance
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Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.
Gill M. Leisure traveller 60-69 years old 80% Great location,friendly staff. Breakfast a bit expensive. Was sad they did not reply to an email I sent them before our stay. Will definitely stay again, have been coming for the last four years. 16 day(s) ago
Lynne R. Leisure traveller 60-69 years old 100% A perfect stay. The treatments are excellent in the Thalasso. The food in the restaurant Cap Horn is very good. All the staff are very friendly and helpful. To be highly recommended. 17 day(s) ago
Laetitia de N. Leisure traveller 30-39 years old 83% I spent a joyfull time within your hotel. I will come back soon or later. Thank you for this good experience. I do not lose weights but I see from another the notion of nutrition thanks to your Chef de cuisine et de patisserie and also from the nutritionist. 1 month(s) ago
50-59 years old
OK but for me it did not feel like a five star experience!
Our train from Paris was delayed so I phoned the Cap Horn to book a table for the first evening and asked them to transfer me to reception so that I could inform them that the Navette should pick us up later. The lady in the restaurant told me that she would inform the reception but when we arrived no Navette! No proper welcome when we arrived at hotel and no one showed us around.
First morning we were woken at 7 a.m. as they thought that we wanted breakfast in our room which was not the case.
2 month(s) ago
We thank you for your comments on the navette problem. We are usually informed by the train station of the delay in the arrivals. We are sorry that you had to wait although you had phoned to let us know , and we sincerely apologise. I am also terribly concerned by breakfast on the first morning. I checked directly with the Restauration Manager to make sure this could not happen again.
For the Aquatonic, we are trying to have a private moment just for the hotel clients in the morning. We hope this can be operational next January. We will be pleased to offer 2 entrances for the Aquatonic on your next stay.
You have reached the level of Silver Card. Would you wish to receive it with our new brochure next year, could you reply to this mail and give me your postal address?
Anonymous Leisure traveller 40-49 years old 73% We had a good time at the hotel and would come back if happen to be in the area. We would not make a specific trip to stay there however. 2 month(s) ago
Anonymous Leisure traveller 50-59 years old 90% The overall experience is excellent and the Hotel has a level of exigence that is Really enjoyable .. I like the atmosphere . Grand hotel but yet like a family 2 month(s) ago
Mr. & Mrs. N. T. Leisure traveller 60-69 years old 94% The hotel Manager is very good manager he is a hand on manager and he is always around . He even brought my car from parking lot of the hotel to the entrance when other staff were busy. You can see him move very fast in all part of the hotel to take care of everything. He talk to the gust and make everyone received attention. We enjoyed the friendliness of staff as well. 2 month(s) ago
Anonymous Leisure traveller 40-49 years old 83% The hotel location was perfect and room was very comfortable. The two Japanese speaking staffs were very nice to give me recommendation about the town and area near by. 3 month(s) ago
Anonymous Leisure traveller 30-39 years old 89% Kids club was very nice, the spa area looks very nice. Getting there on a Sunday was a bit weird though because a lot was closed and I wasn't sure where I could get information. 3 month(s) ago
Astrid D. Leisure traveller 60-69 years old 98% In general a very good stay to relax and therapy at the samen time; Also a good conversation with dr. DERAT CARRIERE about my health (nutrition specialist; diabetic2 and overall heathe). Good examination and figures on paper. 3 month(s) ago
Lisa S. Leisure traveller 30-39 years old 83% Very good. Place could really use some updating, however, in the lobby, the carpet in the room, hallways--all are due for a makeover. The thalassotherapie is a big draw. 3 month(s) ago
50-59 years old
It was my third thalasso at the Grand Hotel des Thermes and, as previously, I had a wonderful time. I thank everyone for their friendliness, their professionalism, and for making my stay memorable.
5 month(s) ago
Dear Mrs Ray,
Thank you for your kind words about the hotel and thalasso. I am thrilled to read you enjoyed our team’s sense of hospitality and that your stay was so enjoyable.
Is is an honnor to see that you come from the US to stay at the Grand Hotel des Thermes.
With best regards,
Charlotte R, Guest Relationship Manager
Carol M. Leisure traveller 70-79 years old 93% I have been here a couple of times before. Really love your establishment. All hotel and spa staff were very helpful and super nice. I would return. 5 month(s) ago
Weston Robert & G. Leisure traveller 70-79 years old 93% We had a very enjoyable visit. Everyone at the Hotel was very kind friendly and helpful and so were the Thalasso therapists. Merci bien a tous! 6 month(s) ago
Anne Y. Leisure traveller 60-69 years old 95% I have been coming back over the past19 years and my experience is better each time I come. This is the first time I came on my own and I will definitely be back again. Next year I hope. 6 month(s) ago
John L. Leisure traveller 80-89 years old 93% Our 16th visit and it is still as good as ever if not better. The arrangements to suit our requirements (eg early arrival) were first class and much appreciated. Overall a very pleasant and relaxing holiday and we look forward to coming again. 6 month(s) ago
Anonymous Leisure traveller 40-49 years old 93% I have been a client for over 16 years and am very happy to see that the hotel is still offering a high class, luxury experience whilst maintaining a friendly and relaxed atmosphere. I had a wonderful time. 7 month(s) ago
Fabienne T. Leisure traveller 50-59 years old 100% A real delight. A great experience throughout - both hotel and thalasso. The Aquatonic is a great plus. I will definitely make it a yearly experience with Les Thermes. I have been going to Thalasso centres for five years, although in a different place. Saint Malo has won me over for their setting, the quality of their services, their offer and their staff. Furthermore, it is a family business and I am proud to contribute to their enterprise. 7 month(s) ago
Danel Leisure traveller 50-59 years old 97% Choice should be given to have thalassotherapy treatments with a woman or a man. I requested that this be added to my file but might perhaps requested when you book. 7 month(s) ago
bayssas and e. Leisure traveller 60-69 years old 85% Very good but there were too many people during the first week end ( general vacation for the 3 zones but still...).Plus Thalsso Passion clients did not seem that welcome compared to other who booked directly with the hotel. Nobody looked at which car we had eg gold and we odidnot have an additional day when we arrived ( had to ask for it, and it was arranged...) 7 month(s) ago
Doris R. Leisure traveller 60-69 years old 85% I come every year because I like the Hotel and the Thalasso Treatments. The staff is mostly very nice, kind and helpful. There are some things that could be perfectioned. For example: more fresh fruit at breakfast ( melon?) A shuttle Service to Saint Malo intramuros, Some rooms are too small if you come for 7-10 days, there is not enough space for the luggage/clothes. 8 month(s) ago
Mario S. Leisure traveller 50-59 years old 75% A good experience, the programm for the thalassotherapy was well organized In generell too many dogs, that means even if they clean well the rooms, there are remaining always hairs and other things in the rooms. It should be forbidden at least in the bar as it' s already in the restaurants. 11 month(s) ago
Galmiche Leisure traveller 50-59 years old 91% Very happy. Very accommodating given we had booked one day too many and we realised it 2 days before departure. The fact you didn't invoice us at all for this last day we would have lost was very good and generous of you and this is buying you a lot of goodwill! 1 year(s) ago
Vivian T. Leisure traveller 60-69 years old 75% Our experience had high points and low points—we knew it would be expensive but we expected more from the restaurant(s). Neither Le Cap Horn nor La Verriere had the selection of local seafood we had hoped for, and staff members were so unfriendly that they ruined our evening. When we booked the hotel we had planned on eating there both nights, but were so disappointed in our first dinner that we went to a nearby hotel. This is our third trip to Brittany, because we love it. This was the most expensive stay of our two-week trip, and the only bad restaurant experience. 1 year(s) ago
Anonymous Leisure traveller 50-59 years old 89% very good expérience. loved it . some things could be improve though : like bathing suits suit dryers in the thalasso!! more care/questions about/warning about allergies. plastic envelops for room cards (key is easy to loose ) better info about "demi pension - like the fact that La Terrasse can never be part of demi-pension) Stagiaires at the des could be a Little better trained. 1 year(s) ago
Anonymous Leisure traveller 50-59 years old 100% An excellent y very confortable experience where everything was really nice from the service to the locations and meals. Thank you for the great experience we got!!! 1 year(s) ago
M D M. Leisure traveller 70-79 years old 76% this is our 29th stay at the hotel which is always enjoyable , however the price increases have been rather steep of late and we shall be considering our options in future 1 year(s) ago
60-69 years old
This was my 4th visit but I was not as happy as other times. There were far fewer individual treatments such as modelage ventre plat in the spa. The one modelage that I had was called something like Modelage Affusions which I really didn't see the point of. I was freezing the whole time with that water. Modelage in a nice warm cabine is a lot more enjoyable.
1 year(s) ago
Thank you for your comments. I am glad to see you enjoyed your stay in Saint-Malo.
During your stay last year, you chose to add some spa treatments such as “modelage ventre plat”, which you didn’t do this year. When you book next time we would advise adding some more spa treatments to you thalasso package. You could also upgrade your package by changing pool treatments to individual treatments. I will inform the thalasso hostesses of your wishes.
I am extremely sorry you had problems with the restaurant. I have informed our Chef. We shall take better care in the future.
We sincerely apologise.
We hope to see you again next year and will do our utmost to ensure you receive the best treatment.
Laurence, Direction Relation Clientèle
Anonymous Leisure traveller 30-39 years old 95% A very lovely stay and we would come back for sure. The staff made it really, all very attentive, helpful and friendly. From room service to the concierge and porters. 1 year(s) ago