Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

89%

6621 reviews on 13 portals

Average rating

Customer Alliance 89%
Agoda 78%
Booking.com 84%
Expedia 84%
Facebook 92%
Google 90%
HolidayCheck 94%
Hotel.de 87%
Hotels.com 86%
HRS 74%
Pages Jaunes 96%
Petit Futé 88%
Yelp 60%

Rating criterias

4.4 / 5
Room
4.4  / 5
4.63 / 5
Location
4.6  / 5
4.64 / 5
Cleanliness
4.6  / 5
4.63 / 5
Service
4.6  / 5
3.99 / 5
Price
4  / 5
4.57 / 5
Breakfast
4.6  / 5
4.4 / 5
Restaurant
4.4  / 5
4.21 / 5
Bar
4.2  / 5
Anonymous Leisure traveller 70-79 years old 80% Excellent service, personnel attentionné. 1 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    3  / 5
    3 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Swinburne Leisure traveller 60-69 years old 74% Overall we liked the hotel. As mentioned the room was lovely and the view was spectacular. However the breakfast was a disgrace. there were no plates, no milk and it seemed that once the original food had been taken it was not replaced. It was certainly not worth the 150 Euro we were charged. Felt like a rip off. 3 month(s) ago
  • Room

    5  / 5
    5 / 5

    The room was big and spacious and the balcony was perfect

  • Breakfast

    2  / 5
    2 / 5

    We paid 25 euro per person per day for breakfast. We were on holiday and so did not wantto get up early for our breakfast so we went down at 9.30. The choice of food was poor and we discoverd that becuase we were 'late' food that was available at 7.30 was not available at 9.30am. There was no fruit, no grapefuit drink, the bread had run out and we felt that because we had the audacity to come late we were punished for being on holiday. At 25 euro each the full range of food should be available for the whole of the breakfast time. Disgraceful.

  • Restaurant

    2  / 5
    2 / 5

    Make sure that the full range is available and dont make us feel cheated.

  • Location

    5  / 5
    5 / 5

    Excellent location couldnt be bettered

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    3  / 5
    3 / 5
  • Price

    4  / 5
    4 / 5
Gauberville Leisure traveller 60-69 years old 92% Enchanteresse comme d’habitude 5 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 93% beautiful hotel and thalasso in a beautiful seaside town, especially lucky to have sunshine most of the week! Relaxing and healthy! 7 month(s) ago
  • Room

    4  / 5
    4 / 5

    quiet

  • Restaurant

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    all members of staff were very helpful and friendly

  • Price

    4  / 5
    4 / 5

    liked the forfait dietetique and treatments

Anonymous Leisure traveller 50-59 years old 85% Excellent moment de détente 10 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 70-79 years old 88% Confirmation de l’envie de revenir l’an prochain 11 month(s) ago
  • Room

    4  / 5
    4 / 5

    La vue

  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    3  / 5
    3 / 5

    Propositions de plats à ameliorer

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Matagrin Leisure traveller 60-69 years old 92% Excellente experience 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    La vue

  • Location

    5  / 5
    5 / 5

    La vue

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Natalia Leisure traveller 30-39 years old 89% I like the place. i will come back with my family 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5

    Every day the same.. Maybe you can add porrige, more fresh fruits.

  • Bar

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Andrew M. Leisure traveller 70-79 years old 80% The piscine de defence was superb! Not interested in the other offers. 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Nice bowl of fruit. Mattress rather hard.

  • Location

    5  / 5
    5 / 5

    Great view of the beach, islands and St Malo old town

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5

    Helpful concierge

  • Price

    3  / 5
    3 / 5

    We paid 700 euros per night. That really should include the breakfast

  • Breakfast

    3  / 5
    3 / 5

    Egg chef for prepared eggs? The bacon was undercooked. Needs to be crisp! The cooked part spoilt the rest.

  • Bar

    4  / 5
    4 / 5

    Nice cup of tea - excellent. Friendly waitress

M D M. Leisure traveller 80-89 years old 96% What we wanted peaceful well organised stay 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Spaciousness and sea view

  • Location

    5  / 5
    5 / 5

    as above

  • Cleanliness

    5  / 5
    5 / 5

    AS expected

  • Service

    5  / 5
    5 / 5

    After 30 visits get welcomed

  • Price

    4  / 5
    4 / 5

    expensive

DEBUF Leisure traveller 40-49 years old 93% Reposante et excellente 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 70-79 years old 91% Très reposante agreable 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 85% very pleasant. would definitely go back and would highly recommend 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    3  / 5
    3 / 5

    very slow to get drinks

Anonymous Leisure traveller 50-59 years old 100% Fantastic with a very special note for the staff, in the rooms as well as receptions and restaurants 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 93% Very good hotel and location 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
Linda m. Leisure traveller 60-69 years old 85% I felt "smoother" inside and out, but I wouldn't come again because of the lack of natural light and the small treatment rooms 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5

    No poultry lamb or pork, desserts very fancy but otherwise the food was excellent

  • Bar

    4  / 5
    4 / 5
Doris R. Leisure traveller 60-69 years old 90% I come back every year be cause I love the Hotel and the Thalasso cure . 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Denise and Lionel Z. Leisure traveller 60-69 years old 100% It's a very special Place as it was in June 2012.
We Left, wanting to return soon.
We hope to have the next opportunity to return very soon.
2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Geoffre P. Leisure traveller 80-89 years old 91% Good . For first time visitors for thalasso like myself it would be useful to have some printed information at check in to indiacare where and to attend on the first morning ! 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
senechal Leisure traveller 60-69 years old 83% i knew the place i have been client before .As a client i hope to get some advantages .
i brought a new client for your place
2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    3  / 5
    3 / 5

    i was at hotel

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    5  / 5
    5 / 5
Tom C. Leisure traveller 60-69 years old 83% Most enjoyable we will return 2 year(s) ago
  • Room

    4  / 5
    4 / 5

    Excessive noised in early mornings. Bus and lorries

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Vladimir Leisure traveller 60-69 years old 94% We are second time at this hotel and probably will come again 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    5  / 5
    5 / 5
Lynne R. Leisure traveller 60-69 years old 100% A perfect stay. The treatments are excellent in the Thalasso.
The food in the restaurant Cap Horn is very good.
All the staff are very friendly and helpful.
To be highly recommended.
2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Rudolf J. Leisure traveller 60-69 years old 74% Excellent situated location. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5

    Some plates were brocken and not clean

  • Bar

    3  / 5
    3 / 5

    Smal offer of fresh sweets and sncks / Somme windows were dirthy

Soumoy Leisure traveller 20-29 years old 86% As an amazing time allowing us to restart in our lives. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Laetitia de N. Leisure traveller 30-39 years old 83% I spent a joyfull time within your hotel. I will come back soon or later. Thank you for this good experience.
I do not lose weights but I see from another the notion of nutrition thanks to your Chef de cuisine et de patisserie and also from the nutritionist.
2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    3  / 5
    3 / 5

    not easy to find. I didn t know that you have a shuttle

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5

    thank you for the croissant au beurre

  • Restaurant

    3  / 5
    3 / 5
MARA Leisure traveller 40-49 years old 98% It was an exceptional experience for all the family. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 77% Pretty good experience overall 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    4  / 5
    4 / 5
clarke Leisure traveller 60-69 years old 78% very enjoyable although i did ask for a large double bed and ended up with a twin bedded room 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    3  / 5
    3 / 5
Salvi L. Leisure traveller 50-59 years old 65% OK but for me it did not feel like a five star experience!
Our train from Paris was delayed so I phoned the Cap Horn to book a table for the first evening and asked them to transfer me to reception so that I could inform them that the Navette should pick us up later. The lady in the restaurant told me that she would inform the reception but when we arrived no Navette! No proper welcome when we arrived at hotel and no one showed us around.
First morning we were woken at 7 a.m. as they thought that we wanted breakfast in our room which was not the case.
2 year(s) ago Dear Madam,
We thank you for your comments on the navette problem. We are usually informed by the train station of the delay in the arrivals. We are sorry that you had to wait although you had phoned to let us know , and we sincerely apologise. I am also terribly concerned by breakfast on the first morning. I checked directly with the Restauration Manager to make sure this could not happen again.
For the Aquatonic, we are trying to have a private moment just for the hotel clients in the morning. We hope this can be operational next January. We will be pleased to offer 2 entrances for the Aquatonic on your next stay.
You have reached the level of Silver Card. Would you wish to receive it with our new brochure next year, could you reply to this mail and give me your postal address?
Kind regards
Laurence
  • Room

    3  / 5
    3 / 5
  • Location

    3  / 5
    3 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    3  / 5
    3 / 5
  • Price

    2  / 5
    2 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 89% Memorable. Treatments too crowded 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Sheryl T. Leisure traveller 50-59 years old 91% Really nice three day stay in St Malo. I would revisit this hotel. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    4  / 5
    4 / 5
Claude M. Leisure traveller 50-59 years old 91% A renouveler à la première occasion ! 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    3  / 5
    3 / 5
Anonymous Leisure traveller 40-49 years old 73% We had a good time at the hotel and would come back if happen to be in the area. We would not make a specific trip to stay there however. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    3  / 5
    3 / 5
Anonymous Leisure traveller 50-59 years old 90% The overall experience is excellent and the Hotel has a level of exigence that is Really enjoyable .. I like the atmosphere . Grand hotel but yet like a family 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    5  / 5
    5 / 5

    I don't understand why breakfast is additional with the price of room . Demi pension is one different thing . But night and breakfast is the usual cost of a room I prefer to pay one package like in all other hotels

  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 80-89 years old 88% a very positive experience, relaxing, comfortable, good for taking care of small health inconvenient and of periods of stress. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 83% The hotel location was perfect and room was very comfortable.
The two Japanese speaking staffs were very nice to give me recommendation about the town and area near by.
2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    4  / 5
    4 / 5
Anne B. Leisure traveller 50-59 years old 90% Excellent with only a few minor notes that might be improved 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5

    Pricing options are confusing and complicated. I enjoyed the aquatonic but think it should automatically be included for guest of hotel not in supplement.

  • Breakfast

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 80% very nice room, very clean, good room service, spendid view 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    3  / 5
    3 / 5
  • Price

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    3  / 5
    3 / 5
Anonymous Leisure traveller 30-39 years old 89% Kids club was very nice, the spa area looks very nice. Getting there on a Sunday was a bit weird though because a lot was closed and I wasn't sure where I could get information. 2 year(s) ago
  • Room

    3  / 5
    3 / 5

    I prefer having the toilet and a sink in the same room. When we arrived it smelled a bit stuffy.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 95% Perfect opportunity for my girls and I to get rest and fell reenergized 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 83% It was as usual,: a fantastic experience 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Astrid D. Leisure traveller 60-69 years old 98% In general a very good stay to relax and therapy at the samen time;
Also a good conversation with dr. DERAT CARRIERE about my health (nutrition specialist; diabetic2 and overall heathe).
Good examination and figures on paper.
2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Lisa S. Leisure traveller 30-39 years old 83% Very good. Place could really use some updating, however, in the lobby, the carpet in the room, hallways--all are due for a makeover. The thalassotherapie is a big draw. 2 year(s) ago
  • Room

    4  / 5
    4 / 5

    Great view, windows. Clean. Carpet needs updating.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5

    Needs new carpet and hallways look bad.

  • Service

    4  / 5
    4 / 5

    Some staff at the bar during lunch were accommodating, but begrudgingly so.

  • Price

    4  / 5
    4 / 5

    Seems fair for the location, but I think hotel guests should be able to use the aqua spa without fee. Also, the place really needs a makeover to the lobby and hallways.

  • Breakfast

    4  / 5
    4 / 5

    Being able to take a cup of coffee to go was not possible. Paper cups would be great.

  • Bar

    4  / 5
    4 / 5

    Some surly staff at lunch, but excellent food and drink

Anonymous Leisure traveller 70-79 years old 80% No use made of the facility 2 year(s) ago
  • Room

    4  / 5
    4 / 5

    Seating only fair

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 94% Exceptional, great location and close to old town and resteraunts. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    The staff was excellent and accommodated us given our limited French vocabulary. Definitely would stay here again

  • Price

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 80% Spa and thalasso services are excellent. Hôtel services don't merit 5*, but only 4, especially restaurant. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5

    Insufficient choice of fresh fruits and low calories mets.

  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Carol M. Leisure traveller 70-79 years old 93% I have been here a couple of times before. Really love your establishment. All hotel and spa staff were very helpful and super nice. I would return. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Weston Robert & G. Leisure traveller 70-79 years old 93% We had a very enjoyable visit. Everyone at the Hotel was very kind friendly and helpful and so were the Thalasso therapists. Merci bien a tous! 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 89% excellent stay -will come again! 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 83% Good
We will come back
2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 91% Très bien , nous reviendrons nous ressourcer ...... A St Malo !! Au G thermes 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Guillaume V. Leisure traveller 40-49 years old 85% Super. We will come back 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Anne Y. Leisure traveller 60-69 years old 95% I have been coming back over the past19 years and my experience is better each time I come. This is the first time I came on my own and I will definitely be back again. Next year I hope. 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    Perfect for my needs

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Always very helpful and friendly

  • Price

    3  / 5
    3 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
RONDEZ Leisure traveller 60-69 years old 95% J'll come back again 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
John L. Leisure traveller 80-89 years old 93% Our 16th visit and it is still as good as ever if not better. The arrangements to suit our requirements (eg early arrival) were first class and much appreciated. Overall a very pleasant and relaxing holiday and we look forward to coming again. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5

    No sherry available !!

jlglémot Leisure traveller 80-89 years old 85% improving stay after stay 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    1  / 5
    1 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Ysabel g. Leisure traveller 60-69 years old 95% really great. I came with my daughter and her baby. She has been very happy. Everything easy going with baby.. 2 year(s) ago
  • Room

    4  / 5
    4 / 5

    belle vue, juste pas si facile pr langer le bebe. Pte pièce annexe parfaite pr lui.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5

    le café, très jus de chaussette..

  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 93% I have been a client for over 16 years and am very happy to see that the hotel is still offering a high class, luxury experience whilst maintaining a friendly and relaxed atmosphere.
I had a wonderful time.
2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5

    Carpet in corridors could benefit from refreshing

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Exceptional service from all staff - much appreciated that everyone takes the time to say hello

  • Price

    3  / 5
    3 / 5

    Prices have increased over the years - acceptable given the high service and quality maintained. Would be interesting to offer more benefits for loyal customers (e.g I have been a regular client for over 16 years but this does not bring any special benefits as have only visited once over last four years ...)

  • Breakfast

    5  / 5
    5 / 5

    Good choice, fresh, friendly and relaxed

  • Restaurant

    5  / 5
    5 / 5

    Would be interesting to expand on a lighter menu - I have in the past stayed for a week and whilst the food is excellent it is tempting to over eat.. a lighter offer (eg salads, one dish) would be appreciated as an alternative

  • Bar

    5  / 5
    5 / 5
Fabienne T. Leisure traveller 50-59 years old 100% A real delight. A great experience throughout - both hotel and thalasso. The Aquatonic is a great plus. I will definitely make it a yearly experience with Les Thermes. I have been going to Thalasso centres for five years, although in a different place. Saint Malo has won me over for their setting, the quality of their services, their offer and their staff. Furthermore, it is a family business and I am proud to contribute to their enterprise. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5

    Easy access to beach and to intra-muros. Extremely quiet.

  • Cleanliness

    5  / 5
    5 / 5

    Spotless

  • Service

    5  / 5
    5 / 5

    Very consistent throughout and at every level.

  • Price

    5  / 5
    5 / 5

    Good value for the high level of service we get

  • Breakfast

    5  / 5
    5 / 5

    Great choice of dishes. I was happy to see that it was served in the Cap Horn, with great sea view.

  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Danel Leisure traveller 50-59 years old 97% Choice should be given to have thalassotherapy treatments with a woman or a man. I requested that this be added to my file but might perhaps requested when you book. 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Matias de C. Leisure traveller 40-49 years old 87% Fortunately the swimming pool was not open 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
bayssas and e. Leisure traveller 60-69 years old 85% Very good but there were too many people during the first week end ( general vacation for the 3 zones but still...).Plus Thalsso Passion clients did not seem that welcome compared to other who booked directly with the hotel. Nobody looked at which car we had eg gold and we odidnot have an additional day when we arrived ( had to ask for it, and it was arranged...) 2 year(s) ago
  • Room

    4  / 5
    4 / 5

    Same room as last year while we did ask for a different one, just for a change....but very good anyway

  • Location

    4  / 5
    4 / 5

    calm and view on a pleasant garden , with a small terrace

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    very open to yna request ( add a sheet, or blanket)

  • Price

    3  / 5
    3 / 5

    chheper through booming .combut the hotel tlad us this was not the best way to book :there was some discrimunation becaus of the booking throung Thalasso Passion which was not pleasant.....

  • Breakfast

    5  / 5
    5 / 5

    Very godd idea to have moved tjhe breakfeast roomto the back so that it is more convenient ( more space)

  • Restaurant

    3  / 5
    3 / 5

    Could be better and has been better....desrts look sophisticated but are not that good in terms of tase. main courses average....more salads would be agreeable

  • Bar

    5  / 5
    5 / 5
Volders Leisure traveller 60-69 years old 27% Merci de m'envoyer ce questionnaire en français 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    1  / 5
    1 / 5
  • Cleanliness

    1  / 5
    1 / 5
  • Service

    1  / 5
    1 / 5
  • Price

    1  / 5
    1 / 5
  • Breakfast

    1  / 5
    1 / 5
Marie-Cécile V. Leisure traveller 60-69 years old 100% Pure happiness ,exactly what I was waiting for and even more, considering the previous stays; 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    perfect for solo especially with a good bathroom

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5

    perfect at this time of the year ,with the discount very good deal

  • Breakfast

    5  / 5
    5 / 5

    very good quality of the food

  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 30-39 years old 83% Very good thanks dddd 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    3  / 5
    3 / 5
Anonymous Leisure traveller 50-59 years old 93% Really relaxing and energizing. Got back in shape. Staff is very professional and friendly. and the food is sublime 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 95% Excellent. Very beautiful environment 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 85% comme d'habitude, j'y reviendrai. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    3  / 5
    3 / 5
CARACATZANIS Leisure traveller 50-59 years old 85% Very well.. very good thalasso 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Business traveller 40-49 years old 85% Excellent we always have a very good time ! 3 year(s) ago
  • Room

    2  / 5
    2 / 5

    Was a old room . But we had a reduction Socutera was ok

  • Location

    3  / 5
    3 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Mario S. Leisure traveller 50-59 years old 75% A good experience, the programm for the thalassotherapy was well organized
In generell too many dogs, that means even if they clean well the rooms, there are remaining always hairs and other things
in the rooms. It should be forbidden at least in the bar as it' s already in the restaurants.
3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5

    Could be cheaper, the room prices itselfs are quite high.

  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    3  / 5
    3 / 5

    too many dogs, some times lying even in the chairs ant then the next person who is sitting there habe all the hairs and other parasite on its clothes.

Anonymous Leisure traveller 40-49 years old 83% Yxxxxxxxxxxxxxxxxxxxx 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5

    .

  • Restaurant

    4  / 5
    4 / 5
  • Bar

    5  / 5
    5 / 5

    Xx

Anonymous Leisure traveller 40-49 years old 83% The treatment helpd my back condition effectively. 3 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Gazzola Leisure traveller 60-69 years old 88% We had a very nice stay 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 83% Séjour trés agréable ...la cuisine peut s'améliorer. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 98% Perfect. Staff friendly and professional. 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Vivian T. Leisure traveller 60-69 years old 75% Our experience had high points and low points—we knew it would be expensive but we expected more from the restaurant(s). Neither Le Cap Horn nor La Verriere had the selection of local seafood we had hoped for, and staff members were so unfriendly that they ruined our evening. When we booked the hotel we had planned on eating there both nights, but were so disappointed in our first dinner that we went to a nearby hotel. This is our third trip to Brittany, because we love it. This was the most expensive stay of our two-week trip, and the only bad restaurant experience. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Concierge was extremely helpful and friendly and front desk staff was excellent too.

  • Price

    2  / 5
    2 / 5

    Extremely expensive, and we're unconvinced it was a good rapport qualité-prix.

  • Breakfast

    5  / 5
    5 / 5

    Food and view outstanding; staff attentive.

  • Restaurant

    1  / 5
    1 / 5
  • Bar

    3  / 5
    3 / 5

    Beautiful view and excellent drinks, but the staff seemed distracted and unattentive.

Vyacheslav I. Leisure traveller 30-39 years old 90% Very good! Good location, sea view is beautiful. Sound of ocean is amazing)) 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 91% Bielle semaine , beau temps, excellente nourriture ... 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Anonymous Leisure traveller 30-39 years old 90% Very nice and beautiful sight 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
M.A. S. Business traveller 50-59 years old 90% Very nice spacious room, friendly staff and atmosphere. 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    Separate shower preferred. In the bath you have to stand really close to the wall to stand under the shower.

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
MARA Leisure traveller 30-39 years old 100% All the family enjoyed unforgettable holidays. Many thanks. 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 73% Great location, nice hotel, foot hit and miss on taste and quality. Expensive ! 3 year(s) ago
  • Room

    3  / 5
    3 / 5

    decor that of a Hampton Inn

  • Location

    5  / 5
    5 / 5

    beautiful location; yards from the beach.

  • Cleanliness

    5  / 5
    5 / 5

    Staff attention to detail

  • Service

    4  / 5
    4 / 5
  • Price

    2  / 5
    2 / 5

    Expensive no such thing as a deal! Lots of extras to watch out for.

  • Breakfast

    3  / 5
    3 / 5

    Average Food, little effort

  • Restaurant

    4  / 5
    4 / 5
  • Bar

    3  / 5
    3 / 5

    slow to be served

Anonymous Leisure traveller 50-59 years old 78% It was good due to location and provided services 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 67% truly great holiday, enjoyed so much our 1 week stay. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
  • Bar

    1  / 5
    1 / 5
Oli t. Leisure traveller 40-49 years old 98% Excellent. Staff are superb. Location is perfect, rooms are beautiful 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5

    We love the piano and nibbles!

S Leisure traveller 30-39 years old 80% The sauna is very dangerous: non-protected stones and the first day the sand clock didn't function. 3 year(s) ago
  • Room

    3  / 5
    3 / 5

    Nice room, but strong smell of sausage during all the stay!

  • Location

    5  / 5
    5 / 5

    Well-located

  • Cleanliness

    3  / 5
    3 / 5

    More or less clean, some pubic hair on bathroom walls

  • Service

    4  / 5
    4 / 5

    Okay

  • Price

    4  / 5
    4 / 5

    Okay in general, but the room could be cleaner

  • Breakfast

    4  / 5
    4 / 5

    Very difficult to see, what is kasher

  • Bar

    5  / 5
    5 / 5

    The piano player is really excellent

Anonymous Leisure traveller 50-59 years old 75% the spa treatments was full because the hours on sundays are only in the mornings . Too Bad! 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    4  / 5
    4 / 5

    La Terrasse

  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 80% Good experience. Onze only regret concerning the swimming pool... Old enough.
Rgds
3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 70-79 years old 89% Good experience but as we have in others hotels the aquapool with jet may be incled on the price and not cost 22 euros per person. 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
Fred Leisure traveller 50-59 years old 97% Une moment hors du temps. 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
M D M. Leisure traveller 70-79 years old 76% this is our 29th stay at the hotel which is always enjoyable , however the price increases have been rather steep of late and we shall be considering our options in future 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    355

  • Location

    4  / 5
    4 / 5

    good

  • Cleanliness

    4  / 5
    4 / 5

    good

  • Service

    4  / 5
    4 / 5

    excellent

  • Price

    3  / 5
    3 / 5

    getting rather pricey

Dean H. Leisure traveller 60-69 years old 90% Great location; old world spa hotel with a very modern spa. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
Andy Leisure traveller 40-49 years old 86% Good! Setting and service and general hotel is lovely 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5

    My only comment on breakfast was I'm sure I was told at check in,it's included but turns out it wasn't and at €23 each for more or less continetial is quite steep. Cld be my error tbf as my French is average at best

  • Bar

    4  / 5
    4 / 5

    Poor food bar menu

Guillaume m. Leisure traveller 50-59 years old 100% It was a very good journey and a good thalasso
I will com again
3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 83% Very nice experience, staff very friendly ! Very good service ! 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 100% Would highly recommend it! 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Can't remember everyone's names, but each and every member of your staff were very friendly snd helpful. From the bellmen to the maids everyone was wonderful.

  • Price

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 95% very good experience. It was the second time we did a thalasso in your center 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 93% Lovely relaxing two days - setting beautiful and service and staff outstanding. 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    Bath and wash hand basin plug mechanism broken. Bath looked a bit grubby but that was due to age/staining.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 89% Very good and relaxing. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Very friendly excellent behavior

  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 73% ok as usual, but lot of people that week ... 3 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 86% This was my 4th visit but I was not as happy as other times. There were far fewer individual treatments such as modelage ventre plat in the spa. The one modelage that I had was called something like Modelage Affusions which I really didn't see the point of. I was freezing the whole time with that water. Modelage in a nice warm cabine is a lot more enjoyable. 3 year(s) ago Dear Madam,
Thank you for your comments. I am glad to see you enjoyed your stay in Saint-Malo.
During your stay last year, you chose to add some spa treatments such as “modelage ventre plat”, which you didn’t do this year. When you book next time we would advise adding some more spa treatments to you thalasso package. You could also upgrade your package by changing pool treatments to individual treatments. I will inform the thalasso hostesses of your wishes.
I am extremely sorry you had problems with the restaurant. I have informed our Chef. We shall take better care in the future.
We sincerely apologise.
We hope to see you again next year and will do our utmost to ensure you receive the best treatment.
Kind regards
Laurence, Direction Relation Clientèle
  • Room

    4  / 5
    4 / 5

    Heat should be able to be turned off, it was too hot at night.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5

    I ordered hard boiled egg and got soft boiled. Cereal choice on diet menu uninteresting. I hate muesli but had to eat it every day. Special K is lighter.

  • Restaurant

    2  / 5
    2 / 5

    4th visit, 1st time I was disappointed in the food. My lobster wasn't fully cooked and the waitress made no attempt to rectify even though she rightly guessed that it wasn't cooked and I was still charged for it. Filet of sole on Saturday night was overcooked and rubbery and then it was on the menu again Monday night! This time there were no oysters offered as entrées. I really didn't feel like there was much imagination in the diet menu.

Anonymous Leisure traveller 60-69 years old 77% Great, great
Really enjoyed
3 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 95% A very lovely stay and we would come back for sure. The staff made it really, all very attentive, helpful and friendly. From room service to the concierge and porters. 4 year(s) ago
  • Room

    5  / 5
    5 / 5

    Very large despite warning it was going to be too small for us and our baby (And dog!)

  • Location

    5  / 5
    5 / 5

    Perfect and close to the centre of St malo

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    All staff were very attentive and helpful.

  • Price

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5

    The staff seemed understaffed and in a rush.

Anonymous Leisure traveller 50-59 years old 80% Excellent hotel! Loved the room, location, service (not in restaurant). Loved the aquatonics. 4 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
  • Restaurant

    2  / 5
    2 / 5
  • Bar

    2  / 5
    2 / 5

    Very small drinks

eddyford Leisure traveller 60-69 years old 70% All OK except for a foul smell of drains in the bathroom and all along the hallway 4 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    3  / 5
    3 / 5
  • Price

    3  / 5
    3 / 5
  • Breakfast

    3  / 5
    3 / 5

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