Reviews

The shower head hardly worked and was oddly connected to the wall. There was no ventilation for the steam. Room amazing view but it was on the second floor on a corner and it was stuffy and often smelled liked mildew.

Fantastic location. Incredible view and close to everything. Can’t ask for better.

Some staff were great and friendly others were just ok - just doing their jobs.

Was ok. Nothing more than that

The worst food. My husband got sick after the Thai soup. My steak was over cooked. I assume it’s the same place that makes food for room service. We ordered room service and the food was inedible. We wondered if my son’s nuggets were cooked . Terrible terrible. Healthy food doesn’t mean it has to be bad.

Gorgeous room with lovely view of the sea.

Perfect location to walk each way.

The place was immaculate

All staff were very friendly and helpful but Cedric in the bar was especially kind.

Fabulous breakfast - no decaf English tea - but I had some of my own! The house smoked salmon and scrambled eggs were amazing

Really good - nice selection on the menu and great cheese cart!

Good selection of things to choose

Good food and superb service

A little small but very well appointed

Stunning

Perfect

Everyone lovely

Nice atmosphere la verrière a bit frantic on occasion

Redecorate it

Four of us had dinner, 2 courses each, it was ghastly! Not one course was even reasonably good. For example I had the cooked scallops – four or five extremely small scallops buried in a plate of thick carrot or pumpkin sauce. I had to scoop out eat scallop and scrape off the carrot to get a taste of this scallop. It was overcooked, dry and tasteless. There were other blobs of stuff in the carrot base – generally one of the worst dishes I have ever eaten anywhere, never mind in France. Every dish was similarly bad!

We got an upgrade and everything was amazing! Quiet, comfy, great ocean view and a terrasse.

amazing location in Saint Malo, direct access to the ocean

very clean property through and through

everyone is very friendly and eager to help.

breakfast in teh room was amazingly easy and fast

all 3 restaurants are great and provide plenty of options

Very kind and competent staff

Very small. Single chair against the bed could not have eaten meal except lying on bed

wasnt told it was an extra cost at checkin as i was told i was booked in for breakfast. I only had a very small breakfast and both of us charged quite a lot of money on checkout 🙁

The room was very nice but a little smaller than we were expecting.

Room was lovely overall, only slight negative was the fact you had to walk from the toilet through the hallway, then the bedroom to the sink in order to wash your hands. Ideally, the toilet would either have a sink too, or be next to/part of the bathroom. I also found the bed mattress to be extremely firm and quite uncomfortable, but that is personal preference, obviously.

Beautiful - right on the beach and a pleasant walk into the town.

Beautiful hotel in great location. Staff very friendly and helpful. Enjoyed the restaurants and bars. Bedroom very comfortable.

Lovely position overlooking the bay and short walk to St Malo old city.

Room and hotel very clean.

Exceptionally friendly and helpful staff.

Lovely restaurant and good selection of hot and cold foods. Good coffee. Breakfast slightly expensive if you do not want a lot to eat.

Both restaurants were good.

was pleased with the balcony but the bathroom wasn't always cleaned properly and the coffee wasn't always replenished

perfect

could be improved bedrooms were passable but not 5 star standard

Excellent breakfast. The best hotel breakfast

The rooms were perfect. The view of the English Channel was amazing. Quiet and peaceful.

Incredible location. Close enough to the Walled City, but far enough to be peaceful.

Very surprised that toilet had no hand washing facility and bidet was accessed through the bedroom

Perfect with view of sea and town from hotel, and good bus access to old town

Very clean throughout hotel

All staff very friendly and helpful

We enjoyed view drom the room

Quiet place and ans close to the historical center

All staff wos helpfull, specially in the restaurant!!

Breakfast is only service, which disappointed us (limited offer of fresh pastry, fruots, eggs variants), therefore we went some days to the neiberhood (limi

Excellent food and service

Raphael the sommelier is world class

Salle de bain nettement sous les standards d’un 5 étoiles, baignoire vieille peu comfortable et peu pratique. Moquette vieille et tes sombre Choix des boissons et snacks limités dans le frigidaire. Télévision petite et ancienne

Très belle location. Face à la mer sur la promenade walking distance de la ville intromuros

Bien mais pas forcément spotless même dans le hall d’entree

Excellent

Excellent

Pain au levain et la bonne baguette devraient faire partie du petit déjeuner

The cabillaud did not meet my expectations

The room are dated and needs improvement. They were clean and well maintained.

Perfect access to the facilities and the beach

Clean, well appointed and a great view!

Saint Malo. Say no more! Easy access to old city.

Un peu lent

AC not working, bathroom outdated

Comfortable bed and pleasant room with spectacular sea view. I did not give a score of 5 because: shower floor slippery as ice, and needs non slip mat for elderly guests please! Tea/coffee set, please supply milk in the fridge

Delicious meal

No complaints at all. If anything a single chair or 2 if its a couple not 2 seperate chairs.

Amazing

Was the best we have seen

This is what makes the difference - your staff ARE AMAZING and freindly and helpful

THE BEST - loved it.

Such a brilliant experince - THANK YOU

Very good hotel staff

seaside so obviously great

The Thalaso was disgusting. Not clean at all

The personnel was great but the management was living in it's own made up reality. They have no concept of customer service.

not bad but a bit ambitious without much success. The serving staff was great.

We had room service and the food was extremely bland.

It was comfortable with nice bed and shower. The amenities were also great!

A pleasant view of the beach and a quiet place!

Very happywith the cleanliness of the room and hotel

All staff polite and professional!

It was good breakfast

Very good dinner at La Verriere

Beautiful view! Everything was lovely.

Concierge (especially alain) was very helpful. Everyone very pleasant and helpful.

Great choice each evening. Delicious, attentive staff.

Small. Badly furnished and cumbersome to navigate

Very impolite

Nothing special. Bad selection of bread and cheese. Egg was delivered with delay and the tea water was lookearm

A bigger TV would be welcome as as well CNN

Beautiful city and site for the hotel

Room very old and dirty, needs renovation. Quality of the linen and towels pretty low, toilet products already half empty.

Localisation is excellent

Bad smell in the rooms and corridor, staff not at the level of a 5 stars, even not at. A 4 stars level

Not at the level of a 5 stars, even not at the level of a 4 stars hotel

Medium, not at the level of a normal 4 stars, nothing to do with the regular 5 stars hotel we always book.

Very nice service and good food. It has been the best part of the hotel experience.

We found room rather small although well equipped. No aircondioning was a negative

Senior dining room staff were disinterested and we felt we were being rushed through our dinner

The eggs and bacon were stone cold!

No atmosphere

quality of food varios dinners bad (especially meat dishes) having been a customer for over 20 years unfortunately the quality has declined a lot especially in the last years y even more this year

The carpet floor was a little bit dirty. There is no iron /iron board in the room. The towels were very average. There is no conditioner in the room, which is highly needed for people who use the pool/aquatonic.

The room had ocean view. 15 minutes walk from the train station, or 10 minutes using the bus.

Clean, except for the floor carpet.

Very friendly! we appreciated the "evening service" and the chocolates.

There is an hospital smell there.

The Space, the view, but it did get hot

Bathroom spotless

Friendly, addressed me by name. They have a real 'Esprit de corps'

Excellent food and service in CAP Horn. La Verriere good service but menu a bit limited. La Terrasse good service but menu very limited.

THE VIEW

THE VIEW; KIDS CAN PLAY ON THE BEACH AND WE CAN SEE THEM FROM THE ROOM

A BETTER SELECTION AND QUALITY; A BETTER OFFER FOR HOT BREAKFAST; THE CAPE HORN AS A REPUTATION, HAVING BREAKFAST THERE MUST BE OF HIGHER STANDARD

Vue mer, mais un peu loin d’intrants mûris a pied

Great Service - timely room service!!

confort adapté a mon handicap

The view & the layout of the rooms

Beach, absence of traffic

(More) vegetarian options

propreté

plage accessible

I like the large bed, the balcony, the choice of champagne in the minibar. too bad about the little issue with the bath tub plug (it was not possible to take a bath)

right in front of the beach and not far from the walled town

amazing staff, all so kind!

The room was very clean but small

The service

Nothing was any trouble every member of staff was trying to please

The restaurant manager made us very welcome

Lit plus grand dans cbre simple

La vue et le confort

Situation en bordure de mer

Service parfois approximatif, quelque peu irrégulier quant à l'attention aux clients

Room was as expected clean , well fitted and all items working

Ideal spot to drive to and well located for getting into the town and also the countryside

Clean and tidy as expected

As has been for the past 20 odd years of visiting many well known faces

all fantastic , except the WC was too small

variety and sometimes quality ... in the past it was fantastic , now it is ok but overprized for the quality served

vue sur mer

meilleur situation

mal situe

politesse

You changed the price of the room once we arrived. Dishonest hotel practice

My money was stolen from the room !

My money was stolen from the room !

My money was stolen from the room !

My money was stolen from the room !

My money was stolen from the room !

Bathroom excellent, bed very good, room size good, View outstanding.

The room was clean and comfortable. Room service was good and the Cesar salad was excellent. The hotel staff were all very kind and helpful. An overall great experience.

I was upgraded to a double room with terrasse

Sea view

Surround of Handle on Bath good be cleaned better

Excellent all round

Room service

The attention of the staff

View vs the sea - fantastic and magical

Uitzicht!!!!! En terras aan zee

Aan zee, op loopafstand langs strand naar Intramuros o.a.

Clement!!! At the reception!!!! When we arrived. He gave us a nice welcome. And if you asked some information he knew immediately the best options.

The room was big and spacious and the balcony was perfect

Excellent location couldnt be bettered

We paid 25 euro per person per day for breakfast. We were on holiday and so did not wantto get up early for our breakfast so we went down at 9.30. The choice of food was poor and we discoverd that becuase we were 'late' food that was available at 7.30 was not available at 9.30am. There was no fruit, no grapefuit drink, the bread had run out and we felt that because we had the audacity to come late we were punished for being on holiday. At 25 euro each the full range of food should be available for the whole of the breakfast time. Disgraceful.

Make sure that the full range is available and dont make us feel cheated.

quiet

all members of staff were very helpful and friendly