Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

90%

14212 reviews on 13 portals

Average rating

Customer Alliance 91%
Agoda 81%
Atrapalo 83%
Booking.com 83%
Despegar.com 86%
Expedia 86%
Google 92%
HolidayCheck 99%
Hotel.de 87%
Hotels.com 86%
HRS 98%
Petit Futé 88%
Yelp 64%

Rating criterias

4.43 / 5
Room
4.4  / 5
4.64 / 5
Location
4.6  / 5
4.66 / 5
Cleanliness
4.7  / 5
4.67 / 5
Service
4.7  / 5
4.63 / 5
Breakfast
4.6  / 5
4.4 / 5
Restaurant
4.4  / 5
Daniel Leisure traveller 50-59 years old 93% We were fully satisfied and we enjoyed the stay.
(Just breakfast we would appreciate better)
4 day(s) ago
  • Room

    5  / 5
    5 / 5

    We enjoyed view drom the room

  • Location

    5  / 5
    5 / 5

    Quiet place and ans close to the historical center

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    All staff wos helpfull, specially in the restaurant!!

  • Breakfast

    3  / 5
    3 / 5

    Breakfast is only service, which disappointed us (limited offer of fresh pastry, fruots, eggs variants), therefore we went some days to the neiberhood (limi

  • Restaurant

    5  / 5
    5 / 5

    Excellent food and service

Anonymous Leisure traveller 50-59 years old 85% Disappointing. As a vegan, I was unable to eat at the hotel. 11 day(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 100% Very enjoyable, helpful and friendly staff, brilliant location. Dinner and breakfast both top quality 27 day(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 76% Great service et very convenient location. Very friendly personal with good service skills and training.
Very much liked our experience at the cap Horn.
Some update required in the facilities
28 day(s) ago
  • Room

    2  / 5
    2 / 5

    Salle de bain nettement sous les standards d’un 5 étoiles, baignoire vieille peu comfortable et peu pratique. Moquette vieille et tes sombre Choix des boissons et snacks limités dans le frigidaire. Télévision petite et ancienne

  • Location

    4  / 5
    4 / 5

    Très belle location. Face à la mer sur la promenade walking distance de la ville intromuros

  • Cleanliness

    3  / 5
    3 / 5

    Bien mais pas forcément spotless même dans le hall d’entree

  • Service

    5  / 5
    5 / 5

    Excellent

  • Restaurant

    5  / 5
    5 / 5

    Excellent

Sasson Leisure traveller 60-69 years old 87% Very happy in general. We will come back! 1 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5

    Pain au levain et la bonne baguette devraient faire partie du petit déjeuner

  • Restaurant

    3  / 5
    3 / 5

    The cabillaud did not meet my expectations

Anonymous Leisure traveller 40-49 years old 100% Super expérience, on reviendra 1 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
COLIN Leisure traveller 60-69 years old 100% Géniale ! On reviendra 1 month(s) ago Cher Monsieur COLIN,
Avec plaisir !
Nous vous attendons pour 2 second séjour avec impatience.
L'équipe qualité
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
C. Petit Leisure traveller 40-49 years old 93% I had a safe and relaxing stay. I may book the studio for my next visit. 1 month(s) ago
  • Room

    3  / 5
    3 / 5

    The room are dated and needs improvement. They were clean and well maintained.

  • Location

    5  / 5
    5 / 5

    Perfect access to the facilities and the beach

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 88% Bien mais attention à concurrence 1 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 96% Had a ball. very memorable. 1 month(s) ago
  • Room

    5  / 5
    5 / 5

    Clean, well appointed and a great view!

  • Location

    5  / 5
    5 / 5

    Saint Malo. Say no more! Easy access to old city.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Girardot Leisure traveller 70-79 years old 97% Un enchantement 2 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5

    Un peu lent

Duteil Leisure traveller 30-39 years old 75% Average 2 month(s) ago
  • Room

    2  / 5
    2 / 5

    AC not working, bathroom outdated

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
Vivien Leisure traveller 70-79 years old 97% Excellent. A perfect overnight stay before catching the morning Brittany Ferry, with secure garaging for our Classic car. 2 month(s) ago Dear Sir,
Many thanks for your review.
We are glad to know that you had a pleasant stay in Le Grand Hôtel.
We hope to see you again soon in Saint-Malo.
L'équipe qualité
  • Room

    4  / 5
    4 / 5

    Comfortable bed and pleasant room with spectacular sea view. I did not give a score of 5 because: shower floor slippery as ice, and needs non slip mat for elderly guests please! Tea/coffee set, please supply milk in the fridge

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5

    Delicious meal

Greg Palmer Leisure traveller 60-69 years old 90% Very good 3 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 100% Excellent 3 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 100% Simply Wonderful 3 month(s) ago
  • Room

    5  / 5
    5 / 5

    No complaints at all. If anything a single chair or 2 if its a couple not 2 seperate chairs.

  • Location

    5  / 5
    5 / 5

    Amazing

  • Cleanliness

    5  / 5
    5 / 5

    Was the best we have seen

  • Service

    5  / 5
    5 / 5

    This is what makes the difference - your staff ARE AMAZING and freindly and helpful

  • Breakfast

    5  / 5
    5 / 5

    THE BEST - loved it.

  • Restaurant

    5  / 5
    5 / 5

    Such a brilliant experince - THANK YOU

bourdin Leisure traveller 50-59 years old 84% bien et medical 4 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 83% Excellent moment de détente 4 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 80% lower your prices, give people a chance to choose their own 24 treatments or 12 treatments, learn customer service on the management level and come to the 21 century. Everything is old and clunky like an old Parisian lady that has lost her vigor. 4 month(s) ago Chère Madame,
Nous sommes particulièrement surpris de votre retour suite à votre expérience aux Thermes Marins de Saint-Malo.
Vous aviez réservé un forfait thalasso pour vous-même, formule particulièrement appréciée par nos curistes pour la variété et la qualité des soins proposés.
Une fois sur place, vous avez indiqué ne plus souhaiter faire de soins en eau de mer et avez été reçue par notre directeur. Nos équipes se sont démenées pour modifier votre planning en cette période chargée de vacances scolaires et afin de vous apporter satisfaction. Vous n'avez d'ailleurs pas manqué de le remercier vivement le jeudi midi pour la qualité du modelage sous affusion dont vous avez bénéficié.
Concernant vos doutes sur les bénéfices de la thalassothérapie, nous vous rappelons que celles-ci ont été remboursées jusque dans les années 90 par la sécurité sociale.
Après visite avec l'un de nos médecins, votre programme de soin est organisé selon vos préférences mais également vos contre-indications médicales.
La puissance de la Thalassothérapie réside dans une association de soins qui se complètent par l'utilisation simultanée de l'eau de mer, des algues marines, des soins actifs en piscine et des soins passifs en cabine (notamment par des massages kiné vous concernant).
L'offre en thalassothérapie n'était à priori pas ce que vous attendiez malgré que tout ait été clairement annoncé sur votre confirmation de réservation.
Ayant interrompu votre cure, vous n'avez en effet probablement pas ressenti de bénéfices notables ce qui ne rend hélas pas l'expérience représentative.
Nous espérons néanmoins que vous avez passé un bon séjour à Saint-Malo.
L'Equipe qualité

  • Room

    4  / 5
    4 / 5

    Very good hotel staff

  • Location

    5  / 5
    5 / 5

    seaside so obviously great

  • Cleanliness

    3  / 5
    3 / 5

    The Thalaso was disgusting. Not clean at all

  • Service

    5  / 5
    5 / 5

    The personnel was great but the management was living in it's own made up reality. They have no concept of customer service.

  • Restaurant

    3  / 5
    3 / 5

    not bad but a bit ambitious without much success. The serving staff was great.

Pedro Bonesio Leisure traveller 60-69 years old 97% It was a very nice stay.
We also loved the pianist at the bar who had an espetacular repertoire and performed magnificently!!! You should raise his salary!!!!!!!
5 month(s) ago Dear Sir BONESIO,
We are so glad to read that you had a pleasant stay in Le Grand Hôtel.
We thank you for your kind review.
Hoping to see you again soon.
L'Equipe qualité
  • Room

    5  / 5
    5 / 5

    It was comfortable with nice bed and shower. The amenities were also great!

  • Location

    5  / 5
    5 / 5

    A pleasant view of the beach and a quiet place!

  • Cleanliness

    5  / 5
    5 / 5

    Very happywith the cleanliness of the room and hotel

  • Service

    5  / 5
    5 / 5

    All staff polite and professional!

  • Breakfast

    4  / 5
    4 / 5

    It was good breakfast

  • Restaurant

    5  / 5
    5 / 5

    Very good dinner at La Verriere

Raud Leisure traveller 70-79 years old 90% Bien . On y retourne 5 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 100% This was a gift to us and everything about it was absolutely wonderful. We will certainly be back! Only problem (very slight) was that I often got lost in the Spa.Thalasso area. 5 month(s) ago Dear Madam, Dear Sir,
Many thanks for your kind review.
We are glad to read that you enjoyed your stay in Le Grand Hôtel.
We hope to see you soon in Saint-Malo.
L''Equipe qualité
  • Room

    5  / 5
    5 / 5

    Beautiful view! Everything was lovely.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Concierge (especially alain) was very helpful. Everyone very pleasant and helpful.

  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5

    Great choice each evening. Delicious, attentive staff.

Anonymous Leisure traveller 60-69 years old 97% SEJOUR AGREABLE 7 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 100% Sejour thalasso tres agreable 8 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 100% formidable! merci 8 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Sandra Silvestri Leisure traveller 50-59 years old 50% Very negative, living in France( yvelines ) since 8 years and Bering great fun of 5 stars spa holidays worldwide, we were hoping to find a nice place clise to our place, to become frequent customers . Definitely not the case.
We will not recommend this hotel to our friends.
8 month(s) ago Dear Madam,
We are sorry to read that your stay didn't reach your expectations.
We definitly weren't the kind of establishment that you expected and are sorry for that.
Your remarks about our staff have been transfered to our direction although there are every day greeted for their know-being.
Concerning our rates, if you found another price on Booking, it means that it was not the same prestations than the one you had reserved.
You had booked a halfboard rate, including breakfasts and the aquatonic access wich you can not find on Booking. Thus, be carefull to compare what is comparable.
Best regards.
L'Equipe Qualité
  • Room

    1  / 5
    1 / 5

    Room very old and dirty, needs renovation. Quality of the linen and towels pretty low, toilet products already half empty.

  • Location

    4  / 5
    4 / 5

    Localisation is excellent

  • Cleanliness

    1  / 5
    1 / 5

    Bad smell in the rooms and corridor, staff not at the level of a 5 stars, even not at. A 4 stars level

  • Service

    2  / 5
    2 / 5

    Not at the level of a 5 stars, even not at the level of a 4 stars hotel

  • Breakfast

    3  / 5
    3 / 5

    Medium, not at the level of a normal 4 stars, nothing to do with the regular 5 stars hotel we always book.

  • Restaurant

    4  / 5
    4 / 5

    Very nice service and good food. It has been the best part of the hotel experience.

Mrs Mary Kennedy Leisure traveller 80-89 years old 70% On the whole a little disappointing . A beautiful location but we felt a little end of season attitude abounded. 8 month(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5

    We found room rather small although well equipped. No aircondioning was a negative

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    3  / 5
    3 / 5

    Senior dining room staff were disinterested and we felt we were being rushed through our dinner

  • Breakfast

    3  / 5
    3 / 5

    The eggs and bacon were stone cold!

  • Restaurant

    2  / 5
    2 / 5

    No atmosphere

Sandrine Leisure traveller 50-59 years old 100% Le Top ! Ressourçant 8 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
John Banyard Leisure traveller 70-79 years old 90% It is several years since we last stayed and while everything was very high quality we felt it wasn't quite at pre covid standard 8 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 77% great hotel, great rooms but unfortnately the quality of the food has declined drastically and makes me reconsider if I come back ( after over 20 years being a customer) 9 month(s) ago Dear Sir,
Your opinion and loyalty are important for us and are really sorry to read your disappointment.
I sent you an email and wait for your answer.
Best regards.
L'Equipe Qualité
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    1  / 5
    1 / 5

    quality of food varios dinners bad (especially meat dishes) having been a customer for over 20 years unfortunately the quality has declined a lot especially in the last years y even more this year

Anonymous Leisure traveller 40-49 years old 100% great 11 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 80-89 years old 80% Overall, we had a good experience, but I feel it's overpriced for what we get. I appreciated that the hotel upgraded us to a ocean view room, though. Pay attention to the fact that this is a "thermes" hotel, which means that most of the people are old people coming here for treatment. 1 year(s) ago
  • Room

    3  / 5
    3 / 5

    The carpet floor was a little bit dirty. There is no iron /iron board in the room. The towels were very average. There is no conditioner in the room, which is highly needed for people who use the pool/aquatonic.

  • Location

    5  / 5
    5 / 5

    The room had ocean view. 15 minutes walk from the train station, or 10 minutes using the bus.

  • Cleanliness

    4  / 5
    4 / 5

    Clean, except for the floor carpet.

  • Service

    5  / 5
    5 / 5

    Very friendly! we appreciated the "evening service" and the chocolates.

  • Restaurant

    3  / 5
    3 / 5

    There is an hospital smell there.

Anonymous Leisure traveller 70-79 years old 97% Very friendly, and excellent service. 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    The Space, the view, but it did get hot

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5

    Bathroom spotless

  • Service

    5  / 5
    5 / 5

    Friendly, addressed me by name. They have a real 'Esprit de corps'

  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5

    Excellent food and service in CAP Horn. La Verriere good service but menu a bit limited. La Terrasse good service but menu very limited.

MR OLIVIER FAVREL Leisure traveller 40-49 years old 92% EXCELLENT; WE WILL COME BACK 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    THE VIEW

  • Location

    5  / 5
    5 / 5

    THE VIEW; KIDS CAN PLAY ON THE BEACH AND WE CAN SEE THEM FROM THE ROOM

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Restaurant

    3  / 5
    3 / 5

    A BETTER SELECTION AND QUALITY; A BETTER OFFER FOR HOT BREAKFAST; THE CAPE HORN AS A REPUTATION, HAVING BREAKFAST THERE MUST BE OF HIGHER STANDARD

Picquenot Leisure traveller 60-69 years old 97% Belle decouverte
Rien a redire
Lr top
1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 97% Excellent 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5

    Vue mer, mais un peu loin d’intrants mûris a pied

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 88% very relaxing stay - hotel has great location - really well trained and efficient staff - will be back ! 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Great Service - timely room service!!

  • Location

    3  / 5
    3 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Jan Hozdora Leisure traveller 60-69 years old 100% Excellent, want to come back again. 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
hocquel Leisure traveller 70-79 years old 96% excellent 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    confort adapté a mon handicap

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 100% Excellant et effective. Un tres agreable experieance 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 87% Very good, very friendly, great to see a lot of families and at least some people of colour - along customers as well as among the French staff 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    The view & the layout of the rooms

  • Location

    5  / 5
    5 / 5

    Beach, absence of traffic

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    3  / 5
    3 / 5

    (More) vegetarian options

marti guy Leisure traveller 60-69 years old 100% excellente 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    propreté

  • Location

    5  / 5
    5 / 5

    plage accessible

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
BOUCLÉ Leisure traveller 80-89 years old 90% Satisfaction globale 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
sadleri sabelle Leisure traveller 70-79 years old 97% satisfaction totale 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 93% a very good experience. I am eager to come back with my friends 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    I like the large bed, the balcony, the choice of champagne in the minibar. too bad about the little issue with the bath tub plug (it was not possible to take a bath)

  • Location

    5  / 5
    5 / 5

    right in front of the beach and not far from the walled town

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    amazing staff, all so kind!

  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 93% Parfait. Personnel au top. 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Michael and Joy Carr Leisure traveller 80-89 years old 88% The disappointment was breakfast my wife and I just like a croissant/ piece of toast and a coffee but I was told it was 26 euros each! Spoiled the visit .
We had to go into town for breakfast
1 year(s) ago
  • Room

    4  / 5
    4 / 5

    The room was very clean but small

  • Location

    4  / 5
    4 / 5

    The service

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5

    Nothing was any trouble every member of staff was trying to please

  • Restaurant

    5  / 5
    5 / 5

    The restaurant manager made us very welcome

Anonymous Leisure traveller 60-69 years old 92% Super à renouveler 1 year(s) ago
  • Room

    3  / 5
    3 / 5

    Lit plus grand dans cbre simple

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 87% Excellente 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    La vue et le confort

  • Location

    5  / 5
    5 / 5

    Situation en bordure de mer

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5

    Service parfois approximatif, quelque peu irrégulier quant à l'attention aux clients

M D Mellors Leisure traveller 80-89 years old 100% Nice to get back to France see some well known faces in the staff, same friendly greetings 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Room was as expected clean , well fitted and all items working

  • Location

    5  / 5
    5 / 5

    Ideal spot to drive to and well located for getting into the town and also the countryside

  • Cleanliness

    5  / 5
    5 / 5

    Clean and tidy as expected

  • Service

    5  / 5
    5 / 5

    As has been for the past 20 odd years of visiting many well known faces

Anonymous Leisure traveller 50-59 years old 87% like always fantastic location and hotel, but this time staff was less coordinated and somewaht caotic 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    all fantastic , except the WC was too small

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5

    variety and sometimes quality ... in the past it was fantastic , now it is ok but overprized for the quality served

Anonymous Leisure traveller 70-79 years old 100% SUPER MOMENTS DE DETENTE - 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    vue sur mer

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
agraeble reposante Leisure traveller 60-69 years old 80% agreable a 1 year(s) ago
  • Room

    3  / 5
    3 / 5

    meilleur situation

  • Location

    3  / 5
    3 / 5

    mal situe

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    politesse

Pam Blangy Leisure traveller 50-59 years old 80% The hotel was very nice however the price structure needs improvement. The hotel overcharged 300euros from the initial agreed upon price 1 year(s) ago
  • Room

    1  / 5
    1 / 5

    You changed the price of the room once we arrived. Dishonest hotel practice

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 96% Very nice. 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    Bathroom excellent, bed very good, room size good, View outstanding.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 85% Excellent, agréable, efficace 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Poppy Grijalbo Leisure traveller 50-59 years old 83% Great
Doctors appointments want as cexoected
2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 87% Bon Bon 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 93% Great 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    The room was clean and comfortable. Room service was good and the Cesar salad was excellent. The hotel staff were all very kind and helpful. An overall great experience.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 90% Wonderful 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    I was upgraded to a double room with terrasse

  • Location

    5  / 5
    5 / 5

    Sea view

  • Cleanliness

    4  / 5
    4 / 5

    Surround of Handle on Bath good be cleaned better

  • Service

    5  / 5
    5 / 5

    Excellent all round

  • Breakfast

    4  / 5
    4 / 5

    Room service

  • Restaurant

    4  / 5
    4 / 5

    The attention of the staff

Adam Vieth Leisure traveller 50-59 years old 90% a bit old school 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5

    View vs the sea - fantastic and magical

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 96% excellente comme d'habitude 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Magda Leisure traveller 50-59 years old 97% We didn’t eat at restaurant in hotel. We Order many times room service. From Cape Horn. And it was always delicious. 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    Uitzicht!!!!! En terras aan zee

  • Location

    5  / 5
    5 / 5

    Aan zee, op loopafstand langs strand naar Intramuros o.a.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Clement!!! At the reception!!!! When we arrived. He gave us a nice welcome. And if you asked some information he knew immediately the best options.

  • Breakfast

    4  / 5
    4 / 5
Muet Leisure traveller 70-79 years old 93% on reviendra ! 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 80% Excellent service, personnel attentionné. 4 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    3  / 5
    3 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
Swinburne Leisure traveller 60-69 years old 74% Overall we liked the hotel. As mentioned the room was lovely and the view was spectacular. However the breakfast was a disgrace. there were no plates, no milk and it seemed that once the original food had been taken it was not replaced. It was certainly not worth the 150 Euro we were charged. Felt like a rip off. 4 year(s) ago
  • Room

    5  / 5
    5 / 5

    The room was big and spacious and the balcony was perfect

  • Location

    5  / 5
    5 / 5

    Excellent location couldnt be bettered

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    3  / 5
    3 / 5
  • Breakfast

    2  / 5
    2 / 5

    We paid 25 euro per person per day for breakfast. We were on holiday and so did not wantto get up early for our breakfast so we went down at 9.30. The choice of food was poor and we discoverd that becuase we were 'late' food that was available at 7.30 was not available at 9.30am. There was no fruit, no grapefuit drink, the bread had run out and we felt that because we had the audacity to come late we were punished for being on holiday. At 25 euro each the full range of food should be available for the whole of the breakfast time. Disgraceful.

  • Restaurant

    2  / 5
    2 / 5

    Make sure that the full range is available and dont make us feel cheated.

Gauberville Leisure traveller 60-69 years old 92% Enchanteresse comme d’habitude 4 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 93% beautiful hotel and thalasso in a beautiful seaside town, especially lucky to have sunshine most of the week! Relaxing and healthy! 5 year(s) ago
  • Room

    4  / 5
    4 / 5

    quiet

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    all members of staff were very helpful and friendly

  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 85% Excellent moment de détente 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 70-79 years old 88% Confirmation de l’envie de revenir l’an prochain 5 year(s) ago
  • Room

    4  / 5
    4 / 5

    La vue

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
Matagrin Leisure traveller 60-69 years old 92% Excellente experience 5 year(s) ago
  • Room

    4  / 5
    4 / 5

    La vue

  • Location

    5  / 5
    5 / 5

    La vue

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Natalia Leisure traveller 30-39 years old 89% I like the place. i will come back with my family 5 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5

    Every day the same.. Maybe you can add porrige, more fresh fruits.

Andrew McCoig Leisure traveller 70-79 years old 80% The piscine de defence was superb! Not interested in the other offers. 5 year(s) ago
  • Room

    4  / 5
    4 / 5

    Nice bowl of fruit. Mattress rather hard.

  • Location

    5  / 5
    5 / 5

    Great view of the beach, islands and St Malo old town

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5

    Helpful concierge

  • Breakfast

    3  / 5
    3 / 5

    Egg chef for prepared eggs? The bacon was undercooked. Needs to be crisp! The cooked part spoilt the rest.

M D Mellors Leisure traveller 80-89 years old 96% What we wanted peaceful well organised stay 5 year(s) ago
  • Room

    5  / 5
    5 / 5

    Spaciousness and sea view

  • Location

    5  / 5
    5 / 5

    as above

  • Cleanliness

    5  / 5
    5 / 5

    AS expected

  • Service

    5  / 5
    5 / 5

    After 30 visits get welcomed

DEBUF Leisure traveller 40-49 years old 93% Reposante et excellente 5 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 91% Très reposante agreable 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 85% very pleasant. would definitely go back and would highly recommend 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 100% Fantastic with a very special note for the staff, in the rooms as well as receptions and restaurants 5 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 93% Very good hotel and location 6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Linda mitchell Leisure traveller 60-69 years old 85% I felt "smoother" inside and out, but I wouldn't come again because of the lack of natural light and the small treatment rooms 6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5

    No poultry lamb or pork, desserts very fancy but otherwise the food was excellent

Doris Roggia Leisure traveller 60-69 years old 90% I come back every year be cause I love the Hotel and the Thalasso cure . 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Denise and Lionel Zaclis Leisure traveller 60-69 years old 100% It's a very special Place as it was in June 2012.
We Left, wanting to return soon.
We hope to have the next opportunity to return very soon.
6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
senechal Leisure traveller 60-69 years old 83% i knew the place i have been client before .As a client i hope to get some advantages .
i brought a new client for your place
6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    3  / 5
    3 / 5

    i was at hotel

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
Tom Castledine Leisure traveller 60-69 years old 83% Most enjoyable we will return 6 year(s) ago
  • Room

    4  / 5
    4 / 5

    Excessive noised in early mornings. Bus and lorries

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Vladimir Leisure traveller 60-69 years old 94% We are second time at this hotel and probably will come again 6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
Rudolf Jaun Leisure traveller 60-69 years old 74% Excellent situated location. 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5

    Some plates were brocken and not clean

Soumoy Leisure traveller 20-29 years old 86% As an amazing time allowing us to restart in our lives. 6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Laetitia de Nantes Leisure traveller 30-39 years old 83% I spent a joyfull time within your hotel. I will come back soon or later. Thank you for this good experience.
I do not lose weights but I see from another the notion of nutrition thanks to your Chef de cuisine et de patisserie and also from the nutritionist.
6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    3  / 5
    3 / 5

    not easy to find. I didn t know that you have a shuttle

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5

    thank you for the croissant au beurre

  • Restaurant

    3  / 5
    3 / 5
MARA Leisure traveller 40-49 years old 98% It was an exceptional experience for all the family. 6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 77% Pretty good experience overall 6 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    4  / 5
    4 / 5
clarke Leisure traveller 60-69 years old 78% very enjoyable although i did ask for a large double bed and ended up with a twin bedded room 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Salvi Lisa Leisure traveller 50-59 years old 65% OK but for me it did not feel like a five star experience!
Our train from Paris was delayed so I phoned the Cap Horn to book a table for the first evening and asked them to transfer me to reception so that I could inform them that the Navette should pick us up later. The lady in the restaurant told me that she would inform the reception but when we arrived no Navette! No proper welcome when we arrived at hotel and no one showed us around.
First morning we were woken at 7 a.m. as they thought that we wanted breakfast in our room which was not the case.
6 year(s) ago Dear Madam,
We thank you for your comments on the navette problem. We are usually informed by the train station of the delay in the arrivals. We are sorry that you had to wait although you had phoned to let us know , and we sincerely apologise. I am also terribly concerned by breakfast on the first morning. I checked directly with the Restauration Manager to make sure this could not happen again.
For the Aquatonic, we are trying to have a private moment just for the hotel clients in the morning. We hope this can be operational next January. We will be pleased to offer 2 entrances for the Aquatonic on your next stay.
You have reached the level of Silver Card. Would you wish to receive it with our new brochure next year, could you reply to this mail and give me your postal address?
Kind regards
Laurence
  • Room

    3  / 5
    3 / 5
  • Location

    3  / 5
    3 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 89% Memorable. Treatments too crowded 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Sheryl Thomson Leisure traveller 50-59 years old 91% Really nice three day stay in St Malo. I would revisit this hotel. 6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Restaurant

    3  / 5
    3 / 5
Claude Moret Leisure traveller 50-59 years old 91% A renouveler à la première occasion ! 6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    3  / 5
    3 / 5
Anonymous Leisure traveller 40-49 years old 73% We had a good time at the hotel and would come back if happen to be in the area. We would not make a specific trip to stay there however. 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5
Anonymous Leisure traveller 50-59 years old 90% The overall experience is excellent and the Hotel has a level of exigence that is Really enjoyable .. I like the atmosphere . Grand hotel but yet like a family 6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5

    I don't understand why breakfast is additional with the price of room . Demi pension is one different thing . But night and breakfast is the usual cost of a room I prefer to pay one package like in all other hotels

  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 80-89 years old 88% a very positive experience, relaxing, comfortable, good for taking care of small health inconvenient and of periods of stress. 7 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 83% The hotel location was perfect and room was very comfortable.
The two Japanese speaking staffs were very nice to give me recommendation about the town and area near by.
7 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    4  / 5
    4 / 5
Anne Bogart Leisure traveller 50-59 years old 90% Excellent with only a few minor notes that might be improved 7 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 80% very nice room, very clean, good room service, spendid view 7 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5
Anonymous Leisure traveller 30-39 years old 89% Kids club was very nice, the spa area looks very nice. Getting there on a Sunday was a bit weird though because a lot was closed and I wasn't sure where I could get information. 7 year(s) ago
  • Room

    3  / 5
    3 / 5

    I prefer having the toilet and a sink in the same room. When we arrived it smelled a bit stuffy.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 95% Perfect opportunity for my girls and I to get rest and fell reenergized 7 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 83% It was as usual,: a fantastic experience 7 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Lisa Smith Leisure traveller 30-39 years old 83% Very good. Place could really use some updating, however, in the lobby, the carpet in the room, hallways--all are due for a makeover. The thalassotherapie is a big draw. 7 year(s) ago
  • Room

    4  / 5
    4 / 5

    Great view, windows. Clean. Carpet needs updating.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5

    Needs new carpet and hallways look bad.

  • Service

    4  / 5
    4 / 5

    Some staff at the bar during lunch were accommodating, but begrudgingly so.

  • Breakfast

    4  / 5
    4 / 5

    Being able to take a cup of coffee to go was not possible. Paper cups would be great.

Anonymous Leisure traveller 70-79 years old 80% No use made of the facility 7 year(s) ago
  • Room

    4  / 5
    4 / 5

    Seating only fair

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
Anonymous Leisure traveller 50-59 years old 94% Exceptional, great location and close to old town and resteraunts. 7 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    The staff was excellent and accommodated us given our limited French vocabulary. Definitely would stay here again

  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 80% Spa and thalasso services are excellent. Hôtel services don't merit 5*, but only 4, especially restaurant. 7 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5

    Insufficient choice of fresh fruits and low calories mets.

  • Restaurant

    4  / 5
    4 / 5
Carol Morris Leisure traveller 70-79 years old 93% I have been here a couple of times before. Really love your establishment. All hotel and spa staff were very helpful and super nice. I would return. 7 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Weston Robert & Georgina Leisure traveller 70-79 years old 93% We had a very enjoyable visit. Everyone at the Hotel was very kind friendly and helpful and so were the Thalasso therapists. Merci bien a tous! 7 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 89% excellent stay -will come again! 7 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 83% Good
We will come back
7 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5
Anonymous Leisure traveller 50-59 years old 91% Très bien , nous reviendrons nous ressourcer ...... A St Malo !! Au G thermes 7 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Guillaume Verbist Leisure traveller 40-49 years old 85% Super. We will come back 7 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Anne Young Leisure traveller 60-69 years old 95% I have been coming back over the past19 years and my experience is better each time I come. This is the first time I came on my own and I will definitely be back again. Next year I hope. 7 year(s) ago
  • Room

    5  / 5
    5 / 5

    Perfect for my needs

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Always very helpful and friendly

  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
RONDEZ Leisure traveller 60-69 years old 95% J'll come back again 7 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
jlglémot Leisure traveller 80-89 years old 85% improving stay after stay 7 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5