Independent reviews by Customer Alliance
Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.
How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.
Nous vous remercions pour la réponse à notre questionnaire et sommes ravis de lire que vous avez apprécié votre séjour au Grand Hôtel.
N'hésitez pas à demander pour une prochaine fois une chambre avec douche au moment de votre réservation. Si nos clients ne précisent pas ce genre de préférence, nous attribuons en effet les chambres de manière aléatoire. Je me permets d'ajouter une note à votre dossier à ce sujet.
A bientôt à Saint-Malo.
We will not recommend this hotel to our friends. 1 month(s) ago Dear Madam,
We are sorry to read that your stay didn't reach your expectations.
We definitly weren't the kind of establishment that you expected and are sorry for that.
Your remarks about our staff have been transfered to our direction although there are every day greeted for their know-being.
Concerning our rates, if you found another price on Booking, it means that it was not the same prestations than the one you had reserved.
You had booked a halfboard rate, including breakfasts and the aquatonic access wich you can not find on Booking. Thus, be carefull to compare what is comparable.
Your opinion and loyalty are important for us and are really sorry to read your disappointment.
I sent you an email and wait for your answer.
Rien a redire
Lr top 6 month(s) ago
We had to go into town for breakfast 11 month(s) ago
Those moneis were stolen from my purse in my room. And I will take all the legal actions related to this. December June 7th, I would like to ask you to look at the camera records of the floor where we were in the time intervals from 15:30 to 19:00. And from 21:00 to 23:00 (we were at dinner) Whoever broke into our room besides us, your friend stole my money. And I won't let it go. I will do whatever it takes both legally and on social media.
I am waiting for your answer before filing a lawsuit. 1 year(s) ago
Doctors appointments want as cexoected 1 year(s) ago
We Left, wanting to return soon.
We hope to have the next opportunity to return very soon. 5 year(s) ago
i brought a new client for your place 6 year(s) ago
Reservations refused to book me a taxi (and were unhelpful in confirming the reservation), even after I explained I was unwell and had no voice. This is basic hotel management.
I also felt the spa/thalassotherapy options were unclear. An email 7 days before might help guests prepare. It would also mean they could book in advance (there was no space when I tried to book one package). 6 year(s) ago
Will definitely stay again, have been coming for the last four years. 6 year(s) ago
The food in the restaurant Cap Horn is very good.
All the staff are very friendly and helpful.
To be highly recommended. 6 year(s) ago
I do not lose weights but I see from another the notion of nutrition thanks to your Chef de cuisine et de patisserie and also from the nutritionist. 6 year(s) ago
Our train from Paris was delayed so I phoned the Cap Horn to book a table for the first evening and asked them to transfer me to reception so that I could inform them that the Navette should pick us up later. The lady in the restaurant told me that she would inform the reception but when we arrived no Navette! No proper welcome when we arrived at hotel and no one showed us around.
First morning we were woken at 7 a.m. as they thought that we wanted breakfast in our room which was not the case. 6 year(s) ago Dear Madam,
We thank you for your comments on the navette problem. We are usually informed by the train station of the delay in the arrivals. We are sorry that you had to wait although you had phoned to let us know , and we sincerely apologise. I am also terribly concerned by breakfast on the first morning. I checked directly with the Restauration Manager to make sure this could not happen again.
For the Aquatonic, we are trying to have a private moment just for the hotel clients in the morning. We hope this can be operational next January. We will be pleased to offer 2 entrances for the Aquatonic on your next stay.
You have reached the level of Silver Card. Would you wish to receive it with our new brochure next year, could you reply to this mail and give me your postal address?
The two Japanese speaking staffs were very nice to give me recommendation about the town and area near by. 6 year(s) ago
Also a good conversation with dr. DERAT CARRIERE about my health (nutrition specialist; diabetic2 and overall heathe).
Good examination and figures on paper. 6 year(s) ago
Thank you for your kind words about the hotel and thalasso. I am thrilled to read you enjoyed our team’s sense of hospitality and that your stay was so enjoyable.
Is is an honnor to see that you come from the US to stay at the Grand Hotel des Thermes.
With best regards,
Charlotte R, Guest Relationship Manager
I had a wonderful time. 6 year(s) ago
For example: more fresh fruit at breakfast ( melon?)
A shuttle Service to Saint Malo intramuros,
Some rooms are too small if you come for 7-10 days, there is not enough space for the luggage/clothes. 6 year(s) ago
In generell too many dogs, that means even if they clean well the rooms, there are remaining always hairs and other things
in the rooms. It should be forbidden at least in the bar as it' s already in the restaurants. 7 year(s) ago
Rgds 7 year(s) ago
I will com again 7 year(s) ago