Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

89%

5104 reviews on 13 portals

Average rating

Customer Alliance 89%
Agoda 78%
Booking.com 85%
Expedia 83%
Facebook 92%
Google 88%
HolidayCheck 91%
Hotel.de 87%
Hotels.com 86%
HRS 74%
Pages Jaunes 100%
Petit Futé 100%
Yelp 70%

Rating criterias

4.41 / 5
Room
4.4  / 5
4.62 / 5
Location
4.6  / 5
4.65 / 5
Cleanliness
4.7  / 5
4.64 / 5
Staff friendliness
4.6  / 5
3.99 / 5
Price
4  / 5
4.56 / 5
Breakfast
4.6  / 5
4.4 / 5
Restaurant
4.4  / 5
4.2 / 5
Bar
4.2  / 5
Linda m. Leisure traveller 60-69 years old 85% I felt "smoother" inside and out, but I wouldn't come again because of the lack of natural light and the small treatment rooms 1 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5

    No poultry lamb or pork, desserts very fancy but otherwise the food was excellent

  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes I felt "smoother" inside and out, but I wouldn't come again because of the lack of natural light and the small treatment rooms
Doris R. Leisure traveller 60-69 years old 90% I come back every year be cause I love the Hotel and the Thalasso cure . 2 month(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes I come back every year be cause I love the Hotel and the Thalasso cure .
Denise and Lionel Z. Leisure traveller 60-69 years old 100% It's a very special Place as it was in June 2012.
We Left, wanting to return soon.
We hope to have the next opportunity to return very soon.
3 month(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes It's a very special Place as it was in June 2012. We Left, wanting to return soon. We hope to have the next opportunity to return very soon.
Geoffre P. Leisure traveller 80-89 years old 91% Good . For first time visitors for thalasso like myself it would be useful to have some printed information at check in to indiacare where and to attend on the first morning ! 4 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Good . For first time visitors for thalasso like myself it would be useful to have some printed information at check in to indiacare where and to attend on the first morning !
senechal Leisure traveller 60-69 years old 83% i knew the place i have been client before .As a client i hope to get some advantages .
i brought a new client for your place
5 month(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    3  / 5
    3 / 5

    i was at hotel

  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes i knew the place i have been client before .As a client i hope to get some advantages . i brought a new client for your place
Anonymous Leisure traveller 30-39 years old 83% Overall experience was good and room cleaner was extremely helpful and friendly but a couple of other things were bad.

Reservations refused to book me a taxi (and were unhelpful in confirming the reservation), even after I explained I was unwell and had no voice. This is basic hotel management.

I also felt the spa/thalassotherapy options were unclear. An email 7 days before might help guests prepare. It would also mean they could book in advance (there was no space when I tried to book one package).
5 month(s) ago
  • Price

    4  / 5
    4 / 5

    Breakfast could be included but use of (some of) the spa good

  • Room

    4  / 5
    4 / 5

    Would have a liked a bath

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    3  / 5
    3 / 5

    Cleaning staff exceptionally helpful, reservations staff disappointing - wouldn't book me a taxi

  • Breakfast

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Overall experience was good and room cleaner was extremely helpful and friendly but a couple of other things were bad. Reservations refused to book me a taxi (and were unhelpful in confirming the reservation), even after I explained I was unwell and had no voice. This is basic hotel management. I also felt the spa/thalassotherapy options were unclear. An email 7 days before might help guests prepare. It would also mean they could book in advance (there was no space when I tried to book one package).
Tom C. Leisure traveller 60-69 years old 83% Most enjoyable we will return 5 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5

    Excessive noised in early mornings. Bus and lorries

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Most enjoyable we will return
Vladimir Leisure traveller 60-69 years old 94% We are second time at this hotel and probably will come again 6 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes We are second time at this hotel and probably will come again
Gill M. Leisure traveller 60-69 years old 80% Great location,friendly staff. Breakfast a bit expensive. Was sad they did not reply to an email I sent them before our stay.
Will definitely stay again, have been coming for the last four years.
6 month(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Great location,friendly staff. Breakfast a bit expensive. Was sad they did not reply to an email I sent them before our stay. Will definitely stay again, have been coming for the last four years.
Lynne R. Leisure traveller 60-69 years old 100% A perfect stay. The treatments are excellent in the Thalasso.
The food in the restaurant Cap Horn is very good.
All the staff are very friendly and helpful.
To be highly recommended.
6 month(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes A perfect stay. The treatments are excellent in the Thalasso. The food in the restaurant Cap Horn is very good. All the staff are very friendly and helpful. To be highly recommended.
Rudolf J. Leisure traveller 60-69 years old 74% Excellent situated location. 7 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5

    Some plates were brocken and not clean

  • Bar

    3  / 5
    3 / 5

    Smal offer of fresh sweets and sncks / Somme windows were dirthy

Le Grand Hôtel des Thermes Excellent situated location.
Soumoy Leisure traveller 20-29 years old 86% As an amazing time allowing us to restart in our lives. 7 month(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes As an amazing time allowing us to restart in our lives.
Laetitia de N. Leisure traveller 30-39 years old 83% I spent a joyfull time within your hotel. I will come back soon or later. Thank you for this good experience.
I do not lose weights but I see from another the notion of nutrition thanks to your Chef de cuisine et de patisserie and also from the nutritionist.
7 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    3  / 5
    3 / 5

    not easy to find. I didn t know that you have a shuttle

  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5

    thank you for the croissant au beurre

  • Restaurant

    3  / 5
    3 / 5
Le Grand Hôtel des Thermes I spent a joyfull time within your hotel. I will come back soon or later. Thank you for this good experience. I do not lose weights but I see from another the notion of nutrition thanks to your Chef de cuisine et de patisserie and also from the nutritionist.
MARA Leisure traveller 40-49 years old 98% It was an exceptional experience for all the family. 7 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes It was an exceptional experience for all the family.
Anonymous Leisure traveller 50-59 years old 77% Pretty good experience overall 7 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Pretty good experience overall
clarke Leisure traveller 60-69 years old 78% very enjoyable although i did ask for a large double bed and ended up with a twin bedded room 7 month(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    3  / 5
    3 / 5
Le Grand Hôtel des Thermes very enjoyable although i did ask for a large double bed and ended up with a twin bedded room
Salvi L. Leisure traveller 50-59 years old 65% OK but for me it did not feel like a five star experience!
Our train from Paris was delayed so I phoned the Cap Horn to book a table for the first evening and asked them to transfer me to reception so that I could inform them that the Navette should pick us up later. The lady in the restaurant told me that she would inform the reception but when we arrived no Navette! No proper welcome when we arrived at hotel and no one showed us around.
First morning we were woken at 7 a.m. as they thought that we wanted breakfast in our room which was not the case.
8 month(s) ago Dear Madam,
We thank you for your comments on the navette problem. We are usually informed by the train station of the delay in the arrivals. We are sorry that you had to wait although you had phoned to let us know , and we sincerely apologise. I am also terribly concerned by breakfast on the first morning. I checked directly with the Restauration Manager to make sure this could not happen again.
For the Aquatonic, we are trying to have a private moment just for the hotel clients in the morning. We hope this can be operational next January. We will be pleased to offer 2 entrances for the Aquatonic on your next stay.
You have reached the level of Silver Card. Would you wish to receive it with our new brochure next year, could you reply to this mail and give me your postal address?
Kind regards
Laurence
  • Price

    2  / 5
    2 / 5
  • Room

    3  / 5
    3 / 5
  • Location

    3  / 5
    3 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Staff friendliness

    3  / 5
    3 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes OK but for me it did not feel like a five star experience! Our train from Paris was delayed so I phoned the Cap Horn to book a table for the first evening and asked them to transfer me to reception so that I could inform them that the Navette should pick us up later. The lady in the restaurant told me that she would inform the reception but when we arrived no Navette! No proper welcome when we arrived at hotel and no one showed us around. First morning we were woken at 7 a.m. as they thought that we wanted breakfast in our room which was not the case.
Anonymous Leisure traveller 60-69 years old 89% Memorable. Treatments too crowded 8 month(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Memorable. Treatments too crowded
Sheryl T. Leisure traveller 50-59 years old 91% Really nice three day stay in St Malo. I would revisit this hotel. 8 month(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Really nice three day stay in St Malo. I would revisit this hotel.
Claude M. Leisure traveller 50-59 years old 91% A renouveler à la première occasion ! 8 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    3  / 5
    3 / 5
Le Grand Hôtel des Thermes A renouveler à la première occasion !
Anonymous Leisure traveller 40-49 years old 73% We had a good time at the hotel and would come back if happen to be in the area. We would not make a specific trip to stay there however. 8 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    3  / 5
    3 / 5
Le Grand Hôtel des Thermes We had a good time at the hotel and would come back if happen to be in the area. We would not make a specific trip to stay there however.
Anonymous Leisure traveller 50-59 years old 90% The overall experience is excellent and the Hotel has a level of exigence that is Really enjoyable .. I like the atmosphere . Grand hotel but yet like a family 8 month(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5

    I don't understand why breakfast is additional with the price of room . Demi pension is one different thing . But night and breakfast is the usual cost of a room I prefer to pay one package like in all other hotels

  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes The overall experience is excellent and the Hotel has a level of exigence that is Really enjoyable .. I like the atmosphere . Grand hotel but yet like a family
Mr. & Mrs. N. T. Leisure traveller 60-69 years old 94% The hotel Manager is very good manager he is a hand on manager and he is always around . He even brought my car from parking lot of the hotel to the entrance when other staff were busy. You can see him move very fast in all part of the hotel to take care of everything. He talk to the gust and make everyone received attention. We enjoyed the friendliness of staff as well. 8 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5

    Clean and very comfortable

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes The hotel Manager is very good manager he is a hand on manager and he is always around . He even brought my car from parking lot of the hotel to the entrance when other staff were busy. You can see him move very fast in all part of the hotel to take care of everything. He talk to the gust and make everyone received attention. We enjoyed the friendliness of staff as well.
Anonymous Leisure traveller 80-89 years old 88% a very positive experience, relaxing, comfortable, good for taking care of small health inconvenient and of periods of stress. 9 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes a very positive experience, relaxing, comfortable, good for taking care of small health inconvenient and of periods of stress.
Anonymous Leisure traveller 40-49 years old 83% The hotel location was perfect and room was very comfortable.
The two Japanese speaking staffs were very nice to give me recommendation about the town and area near by.
9 month(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes The hotel location was perfect and room was very comfortable. The two Japanese speaking staffs were very nice to give me recommendation about the town and area near by.
Anne B. Leisure traveller 50-59 years old 90% Excellent with only a few minor notes that might be improved 9 month(s) ago
  • Price

    4  / 5
    4 / 5

    Pricing options are confusing and complicated. I enjoyed the aquatonic but think it should automatically be included for guest of hotel not in supplement.

  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5
Le Grand Hôtel des Thermes Excellent with only a few minor notes that might be improved
Anonymous Leisure traveller 60-69 years old 80% very nice room, very clean, good room service, spendid view 9 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    3  / 5
    3 / 5
Le Grand Hôtel des Thermes very nice room, very clean, good room service, spendid view
Anonymous Leisure traveller 30-39 years old 89% Kids club was very nice, the spa area looks very nice. Getting there on a Sunday was a bit weird though because a lot was closed and I wasn't sure where I could get information. 9 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    3  / 5
    3 / 5

    I prefer having the toilet and a sink in the same room. When we arrived it smelled a bit stuffy.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Kids club was very nice, the spa area looks very nice. Getting there on a Sunday was a bit weird though because a lot was closed and I wasn't sure where I could get information.
Anonymous Leisure traveller 40-49 years old 95% Perfect opportunity for my girls and I to get rest and fell reenergized 9 month(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Perfect opportunity for my girls and I to get rest and fell reenergized
Anonymous Leisure traveller 50-59 years old 83% It was as usual,: a fantastic experience 9 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes It was as usual,: a fantastic experience
Astrid D. Leisure traveller 60-69 years old 98% In general a very good stay to relax and therapy at the samen time;
Also a good conversation with dr. DERAT CARRIERE about my health (nutrition specialist; diabetic2 and overall heathe).
Good examination and figures on paper.
9 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes In general a very good stay to relax and therapy at the samen time; Also a good conversation with dr. DERAT CARRIERE about my health (nutrition specialist; diabetic2 and overall heathe). Good examination and figures on paper.
Lisa S. Leisure traveller 30-39 years old 83% Very good. Place could really use some updating, however, in the lobby, the carpet in the room, hallways--all are due for a makeover. The thalassotherapie is a big draw. 9 month(s) ago
  • Price

    4  / 5
    4 / 5

    Seems fair for the location, but I think hotel guests should be able to use the aqua spa without fee. Also, the place really needs a makeover to the lobby and hallways.

  • Room

    4  / 5
    4 / 5

    Great view, windows. Clean. Carpet needs updating.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5

    Needs new carpet and hallways look bad.

  • Staff friendliness

    4  / 5
    4 / 5

    Some staff at the bar during lunch were accommodating, but begrudgingly so.

  • Breakfast

    4  / 5
    4 / 5

    Being able to take a cup of coffee to go was not possible. Paper cups would be great.

  • Bar

    4  / 5
    4 / 5

    Some surly staff at lunch, but excellent food and drink

Le Grand Hôtel des Thermes Very good. Place could really use some updating, however, in the lobby, the carpet in the room, hallways--all are due for a makeover. The thalassotherapie is a big draw.
Anonymous Leisure traveller 70-79 years old 80% No use made of the facility 9 month(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5

    Seating only fair

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes No use made of the facility
Anonymous Leisure traveller 50-59 years old 94% Exceptional, great location and close to old town and resteraunts. 10 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5

    The staff was excellent and accommodated us given our limited French vocabulary. Definitely would stay here again

  • Restaurant

    4  / 5
    4 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Exceptional, great location and close to old town and resteraunts.
Nathalie R. Leisure traveller 50-59 years old 100% It was my third thalasso at the Grand Hotel des Thermes and, as previously, I had a wonderful time. I thank everyone for their friendliness, their professionalism, and for making my stay memorable. 11 month(s) ago Dear Mrs Ray,
Thank you for your kind words about the hotel and thalasso. I am thrilled to read you enjoyed our team’s sense of hospitality and that your stay was so enjoyable.
Is is an honnor to see that you come from the US to stay at the Grand Hotel des Thermes.
With best regards,
Charlotte R, Guest Relationship Manager
  • Price

    5  / 5
    5 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes It was my third thalasso at the Grand Hotel des Thermes and, as previously, I had a wonderful time. I thank everyone for their friendliness, their professionalism, and for making my stay memorable.
Anonymous Leisure traveller 50-59 years old 80% Spa and thalasso services are excellent. Hôtel services don't merit 5*, but only 4, especially restaurant. 11 month(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5

    Insufficient choice of fresh fruits and low calories mets.

  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Spa and thalasso services are excellent. Hôtel services don't merit 5*, but only 4, especially restaurant.
Carol M. Leisure traveller 70-79 years old 93% I have been here a couple of times before. Really love your establishment. All hotel and spa staff were very helpful and super nice. I would return. 11 month(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes I have been here a couple of times before. Really love your establishment. All hotel and spa staff were very helpful and super nice. I would return.
Weston Robert & G. Leisure traveller 70-79 years old 93% We had a very enjoyable visit. Everyone at the Hotel was very kind friendly and helpful and so were the Thalasso therapists. Merci bien a tous! 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes We had a very enjoyable visit. Everyone at the Hotel was very kind friendly and helpful and so were the Thalasso therapists. Merci bien a tous!
Anonymous Leisure traveller 40-49 years old 89% excellent stay -will come again! 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes excellent stay -will come again!
Anonymous Leisure traveller 40-49 years old 83% Good
We will come back
1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Good We will come back
Anonymous Leisure traveller 50-59 years old 91% Très bien , nous reviendrons nous ressourcer ...... A St Malo !! Au G thermes 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Très bien , nous reviendrons nous ressourcer ...... A St Malo !! Au G thermes
Guillaume V. Leisure traveller 40-49 years old 85% Super. We will come back 1 year(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Super. We will come back
Anne Y. Leisure traveller 60-69 years old 95% I have been coming back over the past19 years and my experience is better each time I come. This is the first time I came on my own and I will definitely be back again. Next year I hope. 1 year(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    5  / 5
    5 / 5

    Perfect for my needs

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5

    Always very helpful and friendly

  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes I have been coming back over the past19 years and my experience is better each time I come. This is the first time I came on my own and I will definitely be back again. Next year I hope.
RONDEZ Leisure traveller 60-69 years old 95% J'll come back again 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes J'll come back again
John L. Leisure traveller 80-89 years old 93% Our 16th visit and it is still as good as ever if not better. The arrangements to suit our requirements (eg early arrival) were first class and much appreciated. Overall a very pleasant and relaxing holiday and we look forward to coming again. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5

    No sherry available !!

Le Grand Hôtel des Thermes Our 16th visit and it is still as good as ever if not better. The arrangements to suit our requirements (eg early arrival) were first class and much appreciated. Overall a very pleasant and relaxing holiday and we look forward to coming again.
jlglémot Leisure traveller 80-89 years old 85% improving stay after stay 1 year(s) ago
  • Price

    1  / 5
    1 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes improving stay after stay
Ysabel g. Leisure traveller 60-69 years old 95% really great. I came with my daughter and her baby. She has been very happy. Everything easy going with baby.. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5

    belle vue, juste pas si facile pr langer le bebe. Pte pièce annexe parfaite pr lui.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5

    le café, très jus de chaussette..

  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes really great. I came with my daughter and her baby. She has been very happy. Everything easy going with baby..
Anonymous Leisure traveller 40-49 years old 93% I have been a client for over 16 years and am very happy to see that the hotel is still offering a high class, luxury experience whilst maintaining a friendly and relaxed atmosphere.
I had a wonderful time.
1 year(s) ago
  • Price

    3  / 5
    3 / 5

    Prices have increased over the years - acceptable given the high service and quality maintained. Would be interesting to offer more benefits for loyal customers (e.g I have been a regular client for over 16 years but this does not bring any special benefits as have only visited once over last four years ...)

  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5

    Carpet in corridors could benefit from refreshing

  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5

    Exceptional service from all staff - much appreciated that everyone takes the time to say hello

  • Breakfast

    5  / 5
    5 / 5

    Good choice, fresh, friendly and relaxed

  • Restaurant

    5  / 5
    5 / 5

    Would be interesting to expand on a lighter menu - I have in the past stayed for a week and whilst the food is excellent it is tempting to over eat.. a lighter offer (eg salads, one dish) would be appreciated as an alternative

  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes I have been a client for over 16 years and am very happy to see that the hotel is still offering a high class, luxury experience whilst maintaining a friendly and relaxed atmosphere. I had a wonderful time.
Fabienne T. Leisure traveller 50-59 years old 100% A real delight. A great experience throughout - both hotel and thalasso. The Aquatonic is a great plus. I will definitely make it a yearly experience with Les Thermes. I have been going to Thalasso centres for five years, although in a different place. Saint Malo has won me over for their setting, the quality of their services, their offer and their staff. Furthermore, it is a family business and I am proud to contribute to their enterprise. 1 year(s) ago
  • Price

    5  / 5
    5 / 5

    Good value for the high level of service we get

  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5

    Easy access to beach and to intra-muros. Extremely quiet.

  • Cleanliness

    5  / 5
    5 / 5

    Spotless

  • Staff friendliness

    5  / 5
    5 / 5

    Very consistent throughout and at every level.

  • Breakfast

    5  / 5
    5 / 5

    Great choice of dishes. I was happy to see that it was served in the Cap Horn, with great sea view.

  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes A real delight. A great experience throughout - both hotel and thalasso. The Aquatonic is a great plus. I will definitely make it a yearly experience with Les Thermes. I have been going to Thalasso centres for five years, although in a different place. Saint Malo has won me over for their setting, the quality of their services, their offer and their staff. Furthermore, it is a family business and I am proud to contribute to their enterprise.
Danel Leisure traveller 50-59 years old 97% Choice should be given to have thalassotherapy treatments with a woman or a man. I requested that this be added to my file but might perhaps requested when you book. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Choice should be given to have thalassotherapy treatments with a woman or a man. I requested that this be added to my file but might perhaps requested when you book.
Matias de C. Leisure traveller 40-49 years old 87% Fortunately the swimming pool was not open 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Fortunately the swimming pool was not open
bayssas and e. Leisure traveller 60-69 years old 85% Very good but there were too many people during the first week end ( general vacation for the 3 zones but still...).Plus Thalsso Passion clients did not seem that welcome compared to other who booked directly with the hotel. Nobody looked at which car we had eg gold and we odidnot have an additional day when we arrived ( had to ask for it, and it was arranged...) 1 year(s) ago
  • Price

    3  / 5
    3 / 5

    chheper through booming .combut the hotel tlad us this was not the best way to book :there was some discrimunation becaus of the booking throung Thalasso Passion which was not pleasant.....

  • Room

    4  / 5
    4 / 5

    Same room as last year while we did ask for a different one, just for a change....but very good anyway

  • Location

    4  / 5
    4 / 5

    calm and view on a pleasant garden , with a small terrace

  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5

    very open to yna request ( add a sheet, or blanket)

  • Breakfast

    5  / 5
    5 / 5

    Very godd idea to have moved tjhe breakfeast roomto the back so that it is more convenient ( more space)

  • Restaurant

    3  / 5
    3 / 5

    Could be better and has been better....desrts look sophisticated but are not that good in terms of tase. main courses average....more salads would be agreeable

  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Very good but there were too many people during the first week end ( general vacation for the 3 zones but still...).Plus Thalsso Passion clients did not seem that welcome compared to other who booked directly with the hotel. Nobody looked at which car we had eg gold and we odidnot have an additional day when we arrived ( had to ask for it, and it was arranged...)
Volders Leisure traveller 60-69 years old 27% Merci de m'envoyer ce questionnaire en français 1 year(s) ago
  • Price

    1  / 5
    1 / 5
  • Room

    3  / 5
    3 / 5
  • Location

    1  / 5
    1 / 5
  • Cleanliness

    1  / 5
    1 / 5
  • Staff friendliness

    1  / 5
    1 / 5
  • Breakfast

    1  / 5
    1 / 5
Le Grand Hôtel des Thermes Merci de m'envoyer ce questionnaire en français
Doris R. Leisure traveller 60-69 years old 85% I come every year because I like the Hotel and the Thalasso Treatments. The staff is mostly very nice, kind and helpful. There are some things that could be perfectioned.
For example: more fresh fruit at breakfast ( melon?)
A shuttle Service to Saint Malo intramuros,
Some rooms are too small if you come for 7-10 days, there is not enough space for the luggage/clothes.
1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes I come every year because I like the Hotel and the Thalasso Treatments. The staff is mostly very nice, kind and helpful. There are some things that could be perfectioned. For example: more fresh fruit at breakfast ( melon?) A shuttle Service to Saint Malo intramuros, Some rooms are too small if you come for 7-10 days, there is not enough space for the luggage/clothes.
Marie-Cécile V. Leisure traveller 60-69 years old 100% Pure happiness ,exactly what I was waiting for and even more, considering the previous stays; 1 year(s) ago
  • Price

    5  / 5
    5 / 5

    perfect at this time of the year ,with the discount very good deal

  • Room

    5  / 5
    5 / 5

    perfect for solo especially with a good bathroom

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5

    very good quality of the food

  • Restaurant

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Pure happiness ,exactly what I was waiting for and even more, considering the previous stays;
Anonymous Leisure traveller 30-39 years old 83% Very good thanks dddd 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    3  / 5
    3 / 5
Le Grand Hôtel des Thermes Very good thanks dddd
Anonymous Leisure traveller 50-59 years old 93% Really relaxing and energizing. Got back in shape. Staff is very professional and friendly. and the food is sublime 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Really relaxing and energizing. Got back in shape. Staff is very professional and friendly. and the food is sublime
Anonymous Leisure traveller 50-59 years old 95% Excellent. Very beautiful environment 1 year(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Excellent. Very beautiful environment
Anonymous Leisure traveller 40-49 years old 85% comme d'habitude, j'y reviendrai. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    3  / 5
    3 / 5
Le Grand Hôtel des Thermes comme d'habitude, j'y reviendrai.
CARACATZANIS Leisure traveller 50-59 years old 85% Very well.. very good thalasso 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Very well.. very good thalasso
Anonymous Business traveller 40-49 years old 85% Excellent we always have a very good time ! 1 year(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    2  / 5
    2 / 5

    Was a old room . But we had a reduction Socutera was ok

  • Location

    3  / 5
    3 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Excellent we always have a very good time !
Mario S. Leisure traveller 50-59 years old 75% A good experience, the programm for the thalassotherapy was well organized
In generell too many dogs, that means even if they clean well the rooms, there are remaining always hairs and other things
in the rooms. It should be forbidden at least in the bar as it' s already in the restaurants.
1 year(s) ago
  • Price

    3  / 5
    3 / 5

    Could be cheaper, the room prices itselfs are quite high.

  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    3  / 5
    3 / 5

    too many dogs, some times lying even in the chairs ant then the next person who is sitting there habe all the hairs and other parasite on its clothes.

Le Grand Hôtel des Thermes A good experience, the programm for the thalassotherapy was well organized In generell too many dogs, that means even if they clean well the rooms, there are remaining always hairs and other things in the rooms. It should be forbidden at least in the bar as it' s already in the restaurants.
Anonymous Leisure traveller 40-49 years old 83% Yxxxxxxxxxxxxxxxxxxxx 1 year(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5

    .

  • Restaurant

    4  / 5
    4 / 5
  • Bar

    5  / 5
    5 / 5

    Xx

Le Grand Hôtel des Thermes Yxxxxxxxxxxxxxxxxxxxx
Anonymous Leisure traveller 40-49 years old 83% The treatment helpd my back condition effectively. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes The treatment helpd my back condition effectively.
Gazzola Leisure traveller 60-69 years old 88% We had a very nice stay 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes We had a very nice stay
Anonymous Leisure traveller 60-69 years old 83% Séjour trés agréable ...la cuisine peut s'améliorer. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Séjour trés agréable ...la cuisine peut s'améliorer.
Anonymous Leisure traveller 40-49 years old 98% Perfect. Staff friendly and professional. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Perfect. Staff friendly and professional.
Galmiche Leisure traveller 50-59 years old 91% Very happy. Very accommodating given we had booked one day too many and we realised it 2 days before departure. The fact you didn't invoice us at all for this last day we would have lost was very good and generous of you and this is buying you a lot of goodwill! 1 year(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Very happy. Very accommodating given we had booked one day too many and we realised it 2 days before departure. The fact you didn't invoice us at all for this last day we would have lost was very good and generous of you and this is buying you a lot of goodwill!
Vivian T. Leisure traveller 60-69 years old 75% Our experience had high points and low points—we knew it would be expensive but we expected more from the restaurant(s). Neither Le Cap Horn nor La Verriere had the selection of local seafood we had hoped for, and staff members were so unfriendly that they ruined our evening. When we booked the hotel we had planned on eating there both nights, but were so disappointed in our first dinner that we went to a nearby hotel. This is our third trip to Brittany, because we love it. This was the most expensive stay of our two-week trip, and the only bad restaurant experience. 1 year(s) ago
  • Price

    2  / 5
    2 / 5

    Extremely expensive, and we're unconvinced it was a good rapport qualité-prix.

  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5

    Concierge was extremely helpful and friendly and front desk staff was excellent too.

  • Breakfast

    5  / 5
    5 / 5

    Food and view outstanding; staff attentive.

  • Restaurant

    1  / 5
    1 / 5
  • Bar

    3  / 5
    3 / 5

    Beautiful view and excellent drinks, but the staff seemed distracted and unattentive.

Le Grand Hôtel des Thermes Our experience had high points and low points—we knew it would be expensive but we expected more from the restaurant(s). Neither Le Cap Horn nor La Verriere had the selection of local seafood we had hoped for, and staff members were so unfriendly that they ruined our evening. When we booked the hotel we had planned on eating there both nights, but were so disappointed in our first dinner that we went to a nearby hotel. This is our third trip to Brittany, because we love it. This was the most expensive stay of our two-week trip, and the only bad restaurant experience.
Vyacheslav I. Leisure traveller 30-39 years old 90% Very good! Good location, sea view is beautiful. Sound of ocean is amazing)) 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Very good! Good location, sea view is beautiful. Sound of ocean is amazing))
Anonymous Leisure traveller 50-59 years old 91% Bielle semaine , beau temps, excellente nourriture ... 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Bielle semaine , beau temps, excellente nourriture ...
Anonymous Leisure traveller 30-39 years old 90% Very nice and beautiful sight 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Restaurant

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Very nice and beautiful sight
M.A. S. Business traveller 50-59 years old 90% Very nice spacious room, friendly staff and atmosphere. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5

    Separate shower preferred. In the bath you have to stand really close to the wall to stand under the shower.

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Very nice spacious room, friendly staff and atmosphere.
MARA Leisure traveller 30-39 years old 100% All the family enjoyed unforgettable holidays. Many thanks. 1 year(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes All the family enjoyed unforgettable holidays. Many thanks.
Anonymous Leisure traveller 50-59 years old 73% Great location, nice hotel, foot hit and miss on taste and quality. Expensive ! 1 year(s) ago
  • Price

    2  / 5
    2 / 5

    Expensive no such thing as a deal! Lots of extras to watch out for.

  • Room

    3  / 5
    3 / 5

    decor that of a Hampton Inn

  • Location

    5  / 5
    5 / 5

    beautiful location; yards from the beach.

  • Cleanliness

    5  / 5
    5 / 5

    Staff attention to detail

  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5

    Average Food, little effort

  • Restaurant

    4  / 5
    4 / 5
  • Bar

    3  / 5
    3 / 5

    slow to be served

Le Grand Hôtel des Thermes Great location, nice hotel, foot hit and miss on taste and quality. Expensive !
Anonymous Leisure traveller 50-59 years old 78% It was good due to location and provided services 1 year(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes It was good due to location and provided services
Anonymous Leisure traveller 30-39 years old 67% truly great holiday, enjoyed so much our 1 week stay. 1 year(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Bar

    1  / 5
    1 / 5
Le Grand Hôtel des Thermes truly great holiday, enjoyed so much our 1 week stay.
Oli t. Leisure traveller 40-49 years old 98% Excellent. Staff are superb. Location is perfect, rooms are beautiful 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5

    We love the piano and nibbles!

Le Grand Hôtel des Thermes Excellent. Staff are superb. Location is perfect, rooms are beautiful
Anonymous Leisure traveller 50-59 years old 89% very good expérience. loved it . some things could be improve though : like bathing suits suit dryers in the thalasso!! more care/questions about/warning about allergies. plastic envelops for room cards (key is easy to loose ) better info about "demi pension - like the fact that La Terrasse can never be part of demi-pension) Stagiaires at the des could be a Little better trained. 1 year(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5

    wonderfull

  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes very good expérience. loved it . some things could be improve though : like bathing suits suit dryers in the thalasso!! more care/questions about/warning about allergies. plastic envelops for room cards (key is easy to loose ) better info about "demi pension - like the fact that La Terrasse can never be part of demi-pension) Stagiaires at the des could be a Little better trained.
Anonymous Leisure traveller 50-59 years old 100% An excellent y very confortable experience where everything was really nice from the service to the locations and meals. Thank you for the great experience we got!!! 1 year(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes An excellent y very confortable experience where everything was really nice from the service to the locations and meals. Thank you for the great experience we got!!!
S Leisure traveller 30-39 years old 80% The sauna is very dangerous: non-protected stones and the first day the sand clock didn't function. 1 year(s) ago
  • Price

    4  / 5
    4 / 5

    Okay in general, but the room could be cleaner

  • Room

    3  / 5
    3 / 5

    Nice room, but strong smell of sausage during all the stay!

  • Location

    5  / 5
    5 / 5

    Well-located

  • Cleanliness

    3  / 5
    3 / 5

    More or less clean, some pubic hair on bathroom walls

  • Staff friendliness

    4  / 5
    4 / 5

    Okay

  • Breakfast

    4  / 5
    4 / 5

    Very difficult to see, what is kasher

  • Bar

    5  / 5
    5 / 5

    The piano player is really excellent

Le Grand Hôtel des Thermes The sauna is very dangerous: non-protected stones and the first day the sand clock didn't function.
Anonymous Leisure traveller 50-59 years old 75% the spa treatments was full because the hours on sundays are only in the mornings . Too Bad! 1 year(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Restaurant

    4  / 5
    4 / 5

    La Terrasse

  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes the spa treatments was full because the hours on sundays are only in the mornings . Too Bad!
Anonymous Leisure traveller 30-39 years old 80% Good experience. Onze only regret concerning the swimming pool... Old enough.
Rgds
1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Good experience. Onze only regret concerning the swimming pool... Old enough. Rgds
Anonymous Leisure traveller 70-79 years old 89% Good experience but as we have in others hotels the aquapool with jet may be incled on the price and not cost 22 euros per person. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Good experience but as we have in others hotels the aquapool with jet may be incled on the price and not cost 22 euros per person.
Fred Leisure traveller 50-59 years old 97% Une moment hors du temps. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Une moment hors du temps.
M D M. Leisure traveller 70-79 years old 76% this is our 29th stay at the hotel which is always enjoyable , however the price increases have been rather steep of late and we shall be considering our options in future 1 year(s) ago
  • Price

    3  / 5
    3 / 5

    getting rather pricey

  • Room

    4  / 5
    4 / 5

    355

  • Location

    4  / 5
    4 / 5

    good

  • Cleanliness

    4  / 5
    4 / 5

    good

  • Staff friendliness

    4  / 5
    4 / 5

    excellent

Le Grand Hôtel des Thermes this is our 29th stay at the hotel which is always enjoyable , however the price increases have been rather steep of late and we shall be considering our options in future
Dean H. Leisure traveller 60-69 years old 90% Great location; old world spa hotel with a very modern spa. 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Great location; old world spa hotel with a very modern spa.
Andy Leisure traveller 40-49 years old 86% Good! Setting and service and general hotel is lovely 1 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5

    My only comment on breakfast was I'm sure I was told at check in,it's included but turns out it wasn't and at €23 each for more or less continetial is quite steep. Cld be my error tbf as my French is average at best

  • Bar

    4  / 5
    4 / 5

    Poor food bar menu

Le Grand Hôtel des Thermes Good! Setting and service and general hotel is lovely
Guillaume m. Leisure traveller 50-59 years old 100% It was a very good journey and a good thalasso
I will com again
1 year(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes It was a very good journey and a good thalasso I will com again
Anonymous Leisure traveller 50-59 years old 83% Very nice experience, staff very friendly ! Very good service ! 2 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Very nice experience, staff very friendly ! Very good service !
Anonymous Leisure traveller 60-69 years old 100% Would highly recommend it! 2 year(s) ago
  • Price

    5  / 5
    5 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5

    Can't remember everyone's names, but each and every member of your staff were very friendly snd helpful. From the bellmen to the maids everyone was wonderful.

  • Bar

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Would highly recommend it!
Anonymous Leisure traveller 50-59 years old 95% very good experience. It was the second time we did a thalasso in your center 2 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes very good experience. It was the second time we did a thalasso in your center
Anonymous Leisure traveller 50-59 years old 93% Lovely relaxing two days - setting beautiful and service and staff outstanding. 2 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5

    Bath and wash hand basin plug mechanism broken. Bath looked a bit grubby but that was due to age/staining.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Le Grand Hôtel des Thermes Lovely relaxing two days - setting beautiful and service and staff outstanding.
Anonymous Leisure traveller 60-69 years old 89% Very good and relaxing. 2 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5

    Very friendly excellent behavior

  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Very good and relaxing.
Anonymous Leisure traveller 40-49 years old 73% ok as usual, but lot of people that week ... 2 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Restaurant

    3  / 5
    3 / 5
  • Bar

    3  / 5
    3 / 5
Le Grand Hôtel des Thermes ok as usual, but lot of people that week ...
Anonymous Leisure traveller 60-69 years old 86% This was my 4th visit but I was not as happy as other times. There were far fewer individual treatments such as modelage ventre plat in the spa. The one modelage that I had was called something like Modelage Affusions which I really didn't see the point of. I was freezing the whole time with that water. Modelage in a nice warm cabine is a lot more enjoyable. 2 year(s) ago Dear Madam,
Thank you for your comments. I am glad to see you enjoyed your stay in Saint-Malo.
During your stay last year, you chose to add some spa treatments such as “modelage ventre plat”, which you didn’t do this year. When you book next time we would advise adding some more spa treatments to you thalasso package. You could also upgrade your package by changing pool treatments to individual treatments. I will inform the thalasso hostesses of your wishes.
I am extremely sorry you had problems with the restaurant. I have informed our Chef. We shall take better care in the future.
We sincerely apologise.
We hope to see you again next year and will do our utmost to ensure you receive the best treatment.
Kind regards
Laurence, Direction Relation Clientèle
  • Price

    5  / 5
    5 / 5
  • Room

    4  / 5
    4 / 5

    Heat should be able to be turned off, it was too hot at night.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5

    I ordered hard boiled egg and got soft boiled. Cereal choice on diet menu uninteresting. I hate muesli but had to eat it every day. Special K is lighter.

  • Restaurant

    2  / 5
    2 / 5

    4th visit, 1st time I was disappointed in the food. My lobster wasn't fully cooked and the waitress made no attempt to rectify even though she rightly guessed that it wasn't cooked and I was still charged for it. Filet of sole on Saturday night was overcooked and rubbery and then it was on the menu again Monday night! This time there were no oysters offered as entrées. I really didn't feel like there was much imagination in the diet menu.

Le Grand Hôtel des Thermes This was my 4th visit but I was not as happy as other times. There were far fewer individual treatments such as modelage ventre plat in the spa. The one modelage that I had was called something like Modelage Affusions which I really didn't see the point of. I was freezing the whole time with that water. Modelage in a nice warm cabine is a lot more enjoyable.
Anonymous Leisure traveller 60-69 years old 77% Great, great
Really enjoyed
2 year(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Bar

    4  / 5
    4 / 5
Le Grand Hôtel des Thermes Great, great Really enjoyed
Anonymous Leisure traveller 30-39 years old 95% A very lovely stay and we would come back for sure. The staff made it really, all very attentive, helpful and friendly. From room service to the concierge and porters. 2 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5

    Very large despite warning it was going to be too small for us and our baby (And dog!)

  • Location

    5  / 5
    5 / 5

    Perfect and close to the centre of St malo

  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5

    All staff were very attentive and helpful.

  • Breakfast

    5  / 5
    5 / 5
  • Restaurant

    5  / 5
    5 / 5
  • Bar

    4  / 5
    4 / 5

    The staff seemed understaffed and in a rush.

Le Grand Hôtel des Thermes A very lovely stay and we would come back for sure. The staff made it really, all very attentive, helpful and friendly. From room service to the concierge and porters.
Anonymous Leisure traveller 50-59 years old 80% Excellent hotel! Loved the room, location, service (not in restaurant). Loved the aquatonics. 2 year(s) ago
  • Price

    4  / 5
    4 / 5
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Staff friendliness

    5  / 5
    5 / 5
  • Restaurant

    2  / 5
    2 / 5
  • Bar

    2  / 5
    2 / 5

    Very small drinks

Le Grand Hôtel des Thermes Excellent hotel! Loved the room, location, service (not in restaurant). Loved the aquatonics.
eddyford Leisure traveller 60-69 years old 70% All OK except for a foul smell of drains in the bathroom and all along the hallway 2 year(s) ago
  • Price

    3  / 5
    3 / 5
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Staff friendliness

    3  / 5
    3 / 5
  • Breakfast

    3  / 5
    3 / 5
Le Grand Hôtel des Thermes All OK except for a foul smell of drains in the bathroom and all along the hallway

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